Customer Ratings & Reviews

Works well and is easy to learn even for an older person.

Geek squad installers exceeded our expectations. They were professional, knowing exactly what to do and willingly answering all our questions. They were respectful of our home and followed all Covid guidelines.

Geek squad programmed my harmony remote to include my new cassette tape player. They were able to get the sound from the player to come through my surround sound speakers. They were awesome at helping me to understand how to work the harmony remote!

So far since our recent purchase of the Snart Sony & Logic Universal remote, the Geek Squad’s support has been excellent. Always personable, positive and respectful we value their customer service expertise. Keep up the great work.

I couldn't be more pleased with the intstall1 The technicians were very thorough with the install. They walked my wife and I through the operating of the remote and reprogramming steps if need be. They were very patient!

The setup of both our Harmony remotes went smoothly and were explained clearly by a very accommodating person. The problem, as always, is that I could not think of all the questions I needed to ask when he was here, and some problems have cropped up since that Geek Squad needs to address.

Works great. Now just need more 4k Disc to be released.

love the picture nice sound can see across the room

We had to go 50 miles to store to pay before they would schedule a repair visit. Tech was very nice and would up not having to do anything but pick the electronic eye up off the floor for it to operate correctly. He said we would be refunded all but service charge, but that did not happen. Very disappointed in charge.

When I push the buttons they do what they are programed to do…….

Excellent product and services from geek squad!!!!

I had a great programmer. JD went beyond what was expected.

Great feature that adds a lot to some already strong options.

I could not ask for better customer service than I received from the Geek Squad person, who came to the house! Extremely knowledgeable and explained everything that he was doing and what could or could not be done. I have always been please with the service I get from the Geek Squad!

The Harmony remote can be set up with easy to follow steps.

The remote does ALMOST everything you need it to do

The Squad was prompt friendly and polite. They installed a Harmony Universal Remote. They were very knowledgeable and took extra steps to make sure it was working properly. I am not sure I could have completed the install on my own.

Tony from the Geek Squad is the BEST! We recently purchased this new remote and also changed from Directv to Dish Network, and Tony and his partner came out and in a matter of minutes had our remote re-programmed and setup. Fantastic! We would never call anybody but Tony at the Geek Squad here in the Carson Valley, NV.

We had to learn to use this control and still have some issues where we have to turn off the TV and turn it back on to get to the Apple TV venue. It is very sensitive but ok and we press buttons.There should be a user manual with a quick start for this.

The agent set up my universal remote. Patient with explaining use. Definitely worth the $50 cost with the Geek Squad Protection Plan, as it takes about 1/2 hour to get it set up for TV, DVD , sound bar, and laptop. That means I never would have been able to do it!