Customer Ratings & Reviews

The agents set this up (it has to be configured with a computer on site) nicely, and then patiently gave me a "tour," of the device so I could immediately get to watching and not struggle with "How does this thing work?"

Geek Squad came out to reprogram my harmony remote as my first one stopped working but even better they showed me how to download the harmony app on my home computer so if I want to add another harmony remote or if I need to reprogram my remote I can do it myself and save me money.

The geek guys were knowledgeable and professional - could not ask for better service.

Very pleased with this service performed by the Geek Squad Agents. It was easy to see they knew exactly what needed to be done and how to do it. The brief instruction on how to use the technology new to us was extremely helpful.

would not be able to work without it. very easy to work

The service agents were excellent. They were quick,and worked well together. They cleaned up the unneeded refuse,and hauled it with them. They had to schedule a unit to take away my old T.V. because it was so large.

my remote worked for a while and then I had the same problem this time it is occasionally I wounded if this is the reason why they stoped making this product I don’t want to pay another 100.00 dollars I’ve already dot that twice

Had the Geek Squad set up my new tv with cable box/dvr and dvd/vcr player and had him program my new universal remote for the whole shebang. I am SO GLAD I did! In about an hour, it was all done, done correctly, and have had no problems with any of the components. I am technically adept to a point, but know my limitations.

i would tell my friends. this is worth the money to buy

The agents reprogrammed my Harmony remote after one of the components, an older DVD/VCR unit, would not operate correctly. The agents were on time, polite, practiced appropriate safe/social distancing measures, and nice to work with.

Geek Squad are so helpful and did an excellent job.

I would recommend you to let best buy program the remote for you.

Programming was flawless as was Geek squad technician

Took care of my problem, reprogrammed remote works great.

The agent installed our new TV moved the old one and hung it in a new location, and removed an older TV we were replacing. They made sure all remotes worked for their TV's , did a great job overall.

It turned out that this remote control was not the one needed. so I returned the product. Your employees were a good reflection of your company.

Wonderful product! Only one not five to deal with!

Jonathan was fantastic! I don’t know what I would do without the Geek Squad. I am trying to learn how to use my Apple Products and am getting frustrated. I try to go at least once a week to learn something.

I recently purchased a home theatre system with complete installation from Best Buy. The installation team from Geek Squad did a great job. They were very efficient and helped conceal cables and cleaned up when they were finished. They also gave us a complete overview on how to use the system. The install was worth every penny.

I thank God you guys have the Geek Squad! Val came and installed an upgrade Harmony Remote. Originally, we had the basis Harmony remote and we wanted more features. Carlos installed the first one with expertise and time efficiency. Val installed the 2nd one and wow! We love it! Thank you!!!