Customer Ratings & Reviews

Set up of the remote is complicated and the geek squad set it up easily. They did show us the basics of the remote in order to use the remote but you chsndlier do so much more I found out later like programming the keys to your preferences. It would require a lot more instruction to really understand the remote.

Geek Squad Agent Michael listened to our issues with remotes and provided custom programming of a new Harmony remote to improve our home theater system experience. He also provided clear instructions in best use of the remote. Good value in custom programming and explanations.

Agents were very knowledgeable and customer centered. Very pleased

Had to have my remote reprogrammed as I added a new BluRay DVD player. Geek Squad had set me up two years previously with a new home theater. Same Geek Squad member came out to do the reprogramming. Professional, thorough and quick. Good to know that you can trust them to get it right the first time.

Raf and Matt came to set up our TV, Sonos and Universal remote. They did an excellent job. RAF was extremely knowledgeable about the technical aspect. They made sure all our questions were answered before they left. They gave they contact info just in case we have any questions.

The techs reviewed my installation and dit double shooting, quickly settling on a non-functioning device. After informing me of options, they bypassed the device and the system works almost as intended originally.

I have purchased Geek Squad service every year for the past 9 years. It gives you peace of mind that the item that you purchased can be repaired, set up, and installed in a few days time from the date of request.

My Geek Squad tech did a totally comprehensive job of cleaning up my Apple Mac OS Catalina desktop after my time-wasting effort. I'm 90+ years old and he was both professioal and patient in achieving my expectations.

Geek squad has helped set up our 85 in. tv, our receiver and speakers. They also programmed our universal remote and set up our new dvd player....did an excellent job on all of them. Would recommend to friends and family.

The squad mounted a tv, connected sound equipment and programmed remotes! All in just a few hours. I was also impressed with their help in knowing how and where to put things. Victor and Kelsey are absolutely amazing! What a team

Andrew and Tyler reprogrammed my universal remote and explained everything to me clearly. They helped me to use all the remote functions and made sure that I understood everything.

The agents set up my tv and programmed the remote and explained its operation in easy to understand language. Let me know they are always available to help if I encounter any problems with my equipment.

Unfortunately my Harmony Remote does not support the new LG displays so we were unable to set it up.

The extra money I spent to have this done was well worth it.Last time I did it myself and took an entire day.This guy had it completed in ten minutes with all the correct codes and sequences.Even addind program for a game system I had not yet installed.Saved me lots of frustrated trial and error.

Geek Squad reprogrammed our remote and were great!

Our Tech made 2 trips out to help with the programing. He was here both times when he promised to be here. Before coming into the house he put covers on his shoes. He made sure we could operate the control before he left and told us to call him if we had any questions. We were so glad we left the set up to the professionals.

The tech that came out to program my new remote was great. I live in the country 50 miles away from nearest Best Buy. He was very helpful in letting me know his arrival time. He was patient when showing me how to use the new remote. I've had the remote for nearly 2 months and am very pleased.

The geek squad did a real good job setting up my home theater. They removed the old TV and receiver and use the existing wiring and TV mount. They also reprogrammed my harmony remote.

While the initial Geek squad came to my home to program the remote there was little time for instruction. Some of the buttons were confusing. Best Buy sent another team out to specifically teach us the ins and outs of the remote. We had no problem after the "in house course".

I have a new home theater which includes a new remote. The Geek Squad did a good job programming the remote. I am still learning how to use the remote as it is way more sophisticated than my old 25 year old remote.