Customer Ratings & Reviews

The technicians were professional explaining the new tv & cable connections.

He reprogram my device for my dvr and the new television

Item was installed and the agents explained everything to me. They were very patient and ensured that I was comfortable with all the equipment

Bought a new Apple TV and needed my Harmony remote to work with it. Initially it did, but now won't open the Apple TV app. I have texted twice and am looking forward to hearing back. Something is not right and I would appreciate some HELP , pls.

Brian W was amazing! He was courteous, honest and a true delight. I want Best Buy to know they. have a great employee. Makes me happy to be contracted with Geek Squad.

Great service rep. Figured out what was wrong when the two prior could not. Had the right software on his computer. Analyzed the other issues and came up with solutions

Setting up an entirely new set of tv and the dvd and speaker components with one universal remote needs professional programming. Geek Squad did great job. They showed up in van that was missing one of the needed cables so one star less as they made quick trip back to store.

I received Excellent professional service from Rodrigo Nonoal and Anthony. They were both very knowledgeable and patient.

Though we had other options, I chose to use the Geek Squad to install and teach an 80 year old, with ADD, how to operate a single remote. I was impressed with the skills, professionalism and patience of the technician as he worked diligently to connect the "older" equipment to the new smart tv!

Purchased this model bcuz recommended by online chat representative to be just like the one I had. Unfortunately it isn't the same. I'm getting accustomed to it but wish my Geek Squad Rep had been able to tell me which one to buy. The installer from Geek Squad is awesome. Same man that did my first one.

The Geek technician "Daniel Goldsmith" was very knowledgeable and put in great effort to restore my Harmony remote functionality. Both he and his assistant were courteous and professional.

Andrew is wonderful. This is the 2nd or 3rd time he has been to our home to reprogram our remote due to changing in TV service providers. He is always very helpful, answers our questions and and makes sure we understand before he leaves.

The techs helped set up the Dish TV Remote but he had problems in doing so. I now have 2 TV remotes one for the Sony TV, and another for Dish, but it is confusing, as the tech did not explain to me on how I go from Dishnetwork to Smart TV on the remotes, so I see updates come up on my TV, but don't know which remote to use? So far I have not been able to do any updates. Next problem is I don't know how to navigate to Smart TV and then get back to Dish. That to was not explained? So sadly, I can't enjoy the Sony TV as much as I like in case I use the wrong remote and knock out the Dishnetwork!!

The agents mounted our TV and showed us how to use remote. They also helped with our sound in TV. Did a great job. The TV was a hard mount but they did the job in a satisfactory amount of time.

Rep come over and install my Logitech Remote And hook it up to home theater setup .and also made where I can turn all equipment on to specific source with my Apple TV, Nvidia Sheild ,or PS5

The agents reprogrammed the remote and fixed the "bugs". The TV was turning on by itself in the middle of the night. They also helped us transition from Spectrum cable to You Tube TV.

I am very happy with the reprogramming to use previous audio set up, but the on/off sequence is not quite right. Agent had to connect in to program existing remote so not easy to fix on site. Other than that, the entire service call was great.

I have had a need for a GeekSquad rep 3 times over the past month. Each time the person or persons they dispatched were knowledgeable, patient and informative. They called before their arrival, were on time and cleaned up as they went along. I will use them for all my service needs going forward.

The squad understood this remote programming and brought it up to speed quickly and error free. Only down side they did not spend the allotted time paid for in advance to review details of using remote with me.

Our agent, Majestic, did a great job fixing/setting up our harmony remote, even going above and beyond to get the job done when we had misplaced the information that would have made it easier for him. Majestic was great!