Customer Ratings & Reviews

Just had to reset the remote. It was something only they could do. Guys were on time. Very polite and helpful. Only issue was everything was put back the way it was before power failure. Except the time. It’s still an hour behind the correct time??

Not overly impressed as it took the Geek Squad member 4 hours to program the remote This is on the last one to come to the house - the one before that wasn't qualified to up date our remote - even though I told them at the store to look up our remote - just purchased - to make sure they sent the right individual as this remote is a hard one to hook up. Other than the situations listed - have always been pleased with their services - ADVICE Provided - double check to make sure the individual assigned knows what is expected of them when they arrive

Dustin Bouschet from the Geek Squad programmed our Harmony remote for us. He did the job quickly and very efficiently. The Harmony remote now controls all of our Home Entertainment devices in one convenient remote. We are very happy with this service that Geek Squad provides.

The installers were very professional, respectful, knowledgable, and fast. The gentleman even gave me his phone number and said if I had any question to give him a call. Sure enough I had to call him not once but twice. He was kind and understanding both time!! I couldn't ask for better service!!! Thank You!!!

The Geek Squad members did an outstanding job of quickly programming my Harmony 650 remote to connect all of my devices(TV, DVR, DVD player, and SoundBar) to my remote. I was shown how to watch TV, how to watch a movie, and how to use Smart TV with the new remote.

AARON was wonderful,,, he explained very essily to us

We were using three remotes prior to the Geek Squad programming our new Harmony remote. It was worth the extra cost to have the experts do the programming of the remote rather than me fumbling around trying to do it myself. Now, it's a pleasure to use just one remote!

We had a Harmony One, that worked just fine until the charging cord needed replacement and, the battery! Neither, was in stock nor carried anymore. It seems Logitech doesn't believe in supporting their products after a couple of years!

Tech came on time and called before he came. He was able to clearly explain why I was unable to set up the remote myself. He took his time and explained what he was doing as he did it.He made sure I knew how the device functioned before he left. Gave me his phone number in case I had questions after he left.

Well worth it! Agent was personable and polite. I look forward to using them in the future for all other electronic needs. Could not have been a better experience unless they left me a bag of cash before they left.

The agent reprogrammed my remote to my tv. Quickly and efficiently and with a pleasant demeanor even though it was late in the day.

Bought new TV and new Harmony remote control. Had Geek squad come in set up new 75 inch TV and mount on wall and set up my new Harmony remote control. Came in and set everything up and did a great job.

very expert and quick resolution to my TV problems today. really smart crew and they had all equipment ready and did not even have to go back to their truck

Best Buy salesperson gave my husband the wrong remote. When Geek squad called to set up a time to install it, he said that the remote was the wrong one. He got the correct for us and installed it in little time!

Geek Squad agents called ahead, arrived when they said they would, were respectful of our home and property, and programmed the universal remote so that it operates all devices. They also informed us that a recently purchased cable was defective. As non tech people, we thought we were doing something wrong.

We purchase from Best Buy everywhere we have lived in the USA. In our various homes we have also used the Geek Squad for installation and have always received professional friendly service.

Everything was programmed correctly! Would definitely use again.

I have older components which made programming my new Logitech Remote a bit more challenging.....Geek Squad arrived as scheduled, very professional and polite, and got my components and TV "talking to each other" - a most worthwhile service!

Very kind and knowledgeable appreciated there expertise.

The girl at the sign in desk was not very pleasant. Attitude was a problem. The Geeks that came to my house to program my remote were friendly , polite, and professional. Great job by sales rep and Geek Squad/.