Customer Ratings & Reviews

BALANCED HOME THEATRE SYSTEM - SOUNDS GREAT. SET UP THE NEW 82" QLED TV VERY WELL (AND FAST!) DID NOT CHANGE OUR HARMONY REMOTE SYSTEM TO DELETE AT&T AND RE-PROGRAM AS DISH HOPPER 3. QUITE ISAPPOINTED.

Geek Squad Reps were very professional, they got the job done very quickly. At the same time theymade sure to answer all my questions, and also made sure I understood how to use my remote before leaving.

The techs were great and friendly. They programmed my remote and showed me how to use it properly.

Geek Squad contractor came and quickly corrected a problemthat was preventing full function of the harmony device. It works perfectly now.

A great reason to have annual protection With Geek Squad. They know tv and Ectronics And service perfectly the first time

This was the first time I used the Geek Squad to setup a new TV, Blu-ray player, universal remote, soundbar, etc. What a great experience! They installed everything very quickly, demonstrated how to use each component, and answered all my questions. Money well spent.

Was told about this product by a Friend and asked my Geek Squad guy about it.... He told me it would be a Great addition and convenient.... G.S Guy set it up for me and showed me the way to use it ant told me to play with it until I had it all down..... I enjoy it.... Better then a Key Board.

No one showed up for first appointment and no one called to cancel. Had to wait another week to get the Harmony programmed. However once the technician showed up he did a great job! Very happy with the AV system and the Harmony controller now. Better than any I have had.

The Geek squad installed our new TV, 7 channel sound system, blu-ray and programmed our Logitech remote. This included delivery of all components and running speaker wires underneath our carpeting. One button on/off on the Logitech remote for TV or Blu-ray and associated devices is great.

We purchased all new devices for our home theatre (TV, receiver, blu-ray, Harmony remote) and the "geek squad" installed it all for us. They did a thorough professional job and patiently answered all or our questions. We were very happy with the 2-person team who did our installation.

Very much liked Hong. Great Customer service. Got the Job done and am enjoying the home theatre immensely. The rest of you could learn something from someone like this from the Geek Squad. They have their Customer Relations down. What is the matter with the rest of you.

Sometimes it is not worth the trouble to re-educate oneself on the programming of the remote control each time you change cable providers or get new home entertainment equipment. It is worth my time and a few (~$100) dollars to have the GeekSquad come in an do it quickly and well!

The universal remote has failed for a second time.I recommend the Geek Squad Service. The universal remote gets an A for what it does but a D for reliability Logitech Harmony One Advanced Universal Remote (Discontinued By Manufacturer)

Logitech Harmony Elite remote is great when it works but when it receives downloads, or the AV components do, you can lose connectivity. It took the Geek Squad agent 40 minutes to reprogram. He was on time, courteous, and did exactly what I hoped for.

Great Service Tech (Gab) , he was very helpful, we are Not Techie folks .. Made sure we understood what & why he was doing things..it was actually a real pleasure to have him work on our stuff... Try to keep this guy on your Best Buy Service Team...cuz he's a keeper !!

The techs programmed our harmony remote with our new receiver! They did a great job!

He wasn't able to tell me if my contract would be extended, because I was trying to get this done since early March. It was delayed, because of the Virus. Will the contract get extended for the lost time?

Squad mounted a TV and disassembled and reassembled all my A/V equipment. They were prompt and courteous and did everything in a professional manner. Very customer oriented.

Chris was very knowledgeable. He knew exactly how to fix the issue. He was also friendly, polite, and professional. I highly recommend Best Buy service because of my recent experience. Thanks

A great team who handles the work efficiently, and most important made the installation so customer friendly with their professional yet personably manner. They knew the product well, worked well together, and left up very happy with their work and the overall experience. Great job!