Customer Ratings & Reviews

Anthony is fantastic. He is very conscientious and patient. I am a Sr. Who is technically challenged and he has made my life easier as he is always a phone call away.He always solves the problem

Once you purchase the remote, it has to be programmed to control all of your component devices. The Geek Squad took care of that. The Tech did a great job. They have been trained for that job. Made it look quick and easy. If you are somewhat technical , you can also program the remote.

The Geek Squad agent was very helpful in resolving my issue.

He knew what he was doing. I couldn’t have had a better experience. He was very thorough, knowledgeable, and so nice.

Could have been better. The remote was programmed changed over from the existing TV to the new TV, still some glitches that I am working through myself.

The Geek guys installed the mount and T. V. The were real pros. Knew the TV and adjusted the settings. Went above and beyond.

The Geek Squad programing of my universal remote was something I could not have done on my own. He consider myself to be understanding of tech, but this was more complicated than I would have thought. Great service!

The various websites say you can program a Logitech remote yourself. I found it NOT so easy. Geek Squad person was excellent and did the deep dive menu to set mine up. They are worth spending the money if the equipment you want to use is important to you.

Super job programming my new remote control. This was a particularly difficult task since I had 6 components that needed to be taken care of. The job was completed with the highest level of service.

YOU NEED A TECH TO PROGRAM THIS CORRECTY, IF YOU ARE TECH SAVY YOU MIGHT TRY IT. IF A GEEK TAKES AN HOUR AND HALF TO LINK EVERYTHING HOW LONG WOULD IT TAKE YOU ? I ALSO WOULD TAKE THE EXTENDED WARRANTY AS THINGS HAPPEN - AS THEY DID WITH ME.

It was costly but my system is working great! I'd recommend the Geek Squad to my family and friends. I was saddened to find that the Silver Elite service no longer offers discounts to this level of buyer for the Geek Squad. I paid 3 x the price for the same service I got 3 years ago!

Thank you Geek Squad team for making my home theatre very well. My only concern was my appointment got postponed multiple times which I was disappointed.

Needed Geek Squad to come set up remote as I have so many items hooked up to home theatre. I really needed someone who knew what they were doing and Geek Squad did it. Ask for Andrea as she is good.

Our older remote was being sluggish; purchased one. The Geek Squad team was very professional and quick to program all our electronics to the new remote.

Through the years I have used the Geek Squad for all my needs. They have always responded professionally and handled any install or any problem I had. I honestly believe they are the best!

The Technician was GREAT, very knowledgeable and helpful, for her services it was worth putting up with the problems in dealing with Best Buy. Make sure you reward this individual, she's one of your best assets

I asked for Geek Squad but they sent out a third party instead.The non- Geek Squad contractor was great. He was professional and efficient. I would definitely use him again.

Geeks David and Dillon were great. They were knowledgeable, respectful and efficient. They patiently took time to make sure we knew how to work our new system

The Geek Squad crew deftly installed my TV and connected all of my audio components and showed me how to operate the entire system. Great service.

The agents programmed my universal remote control and showed me how to use it. I’m so glad I didn’t try to do it myself. It looked extremely complicated but they definitely knew what they were doing and it works great.