Customer Ratings & Reviews

Technicians were pleasant and very knowledgeable. Fix our issue , we were very happy with the service

The major downfall compared to my older two Logitech Universal Remotes is that the newly purchased model does not support my wife's outdated Classical iPod by Apple. As a result, programming the remote to "Listen to iPod via USB port" is not compatible.

The Geek Squad installers exceeded my expectations. Courteous, friendly, and extremely knowledgeable about the product specifically. I have used Geek Squad before, and will use again for my next home theatre upgrade.

John and Jay were awesome to work with! They reprogramed two remotes and got us hooked up to Netflix, Roku, and Amazon Prime. They were both very patient and helpful in helping us navigate all of the new devices.

My service was outstanding once geek squad arrived. However the sales person at store sold me remote that would not do what I wanted to do. Luckily geek squad had remote in van so I could purchase from them. But had go back store return other.

Geek Squad reprogrammed my Harmony remote to work with my new ISP cable TV.

The Geeks installed our system and set up our universal remote. The techs were very professional and helpful, and they programmed it based on our choices. We would have struggled through it if we did it ourselves, but glad we didn't. The service was well worth it!

Terrible service. This is the second attempt for service. The first time you canceled the day of the appointment. This second one, you canceled inside of 24 hours. I rearrangement my schedule for these appointments and you wasted my days without any explanation. I received voice messages from your support center after the fact from a person with such a heavy accent I could not understand what was being said. I will never use Geek squad again, you cannot be relied upon. A one star rating is too high.

The geek squad technician was very knowledgeable, friendly and took his time to make sure everything was working as it should and did a great job in going over everything with me before he left.

I was concerned that setting this device would be difficult since I have set up universal remotes in the past. Turns it out, it is very simple to do, but still glad I paid for this service.

Agents set up my t.v. and connected all devices and WiFi/internet. Made sure I was comfortable with it’s operations, settings etc.

The Geek Squad Performed their Duties to a TEE... Complete System Including, TV , Blue Ray, Cox DVR , ALL Mounted on Wall & Glass Shelves... The TV Can be Rotated Left to Right or Tilt Up or Down... Awesome

The Geek Squad reprogramed my existing Harmony remote so I could have quick access to my favorite options

The geek squad guys did a good job programming my remote. The appointment when days are fairly long 8 to 12 or 12 to 4. It also took a long time to program my remote, much longer than I expected. However they tested And ensured that everything worked before they left. They were very thorough.

Donnie and his partner, [I forgot his name] arrived and installed my clothes dryer efficiently and quickly. They made a very positive impression.

Antoine cares about making sure your TV and speakers work correctly. He brings value add to the customer.

Geek squad came out right on time. They set up our TV and taught us all about it. They were very friendly and efficient. The next week they brought us a universal remote and got that going as well. Very good team!

Geek squad was outstanding! They arrived promptly, were courteous and willing to answer any and all of my questions. Reap pros! The one gentleman's name was Jeremy I believe. He explained everything very thoroughly, Best and most pleasant experience ever! Thanks!

Agents did a great job. I had most of it already done, so when they got here, they actually just told me what I should look out for. They spent a lot time making sure everything was good.

The 2 Geek Squad people we had do work over the past month were terrific. The one time that a contractor was sent to do a GS set up was horrible and the they did not know what they were doing . Make sure you get the real GS person or you may be disappointed.