Customer Ratings & Reviews

This a great service. Sometimes these remote programming features are tedious and complicated. Do yourself a favor and purchase this service. It's worth it.

The geek squad were very professional and knowledgeable. Provided excellent service. That is why we’ve had gig Swad for almost 6 years.

The installer (Jeff) did one outstanding job and eliminated all of the potential headaches for installing the system purchased. Sure, you pay for it but, land sakes, what a relief. If you are limited with installation of electronics then DO GEEK SQUAD. Money well spent.

Installer was ontime - courteous to his assistant and very helpful. Both of them wore shoe covers into our house and were very respectful to us. They used terminology during their instruction that we could understand. I would definately recommend the Geek Squad to anyone.

The installation service was excellent. The technicians were professional and knowledgeable. They very patient when explaining the operation of our equipment and provided their cell phone numbers in the event that we should have questions at a later date.

I have had many services over the year. This Geek service was one of the best. Professional, personal and detailed. Left clear step by step instructions. Noted each change and setting. Listened well. And he tested the system after saying it was OK. Many do not do that. Good Job!

The agents, Bo and his right hand man, fixed three different issues with precision and speed -- wifi, google nest, and tv interaction with roku.

I thought it was crazy to spend so much on a "remote control" ... but I love every thing about this device, and most of all, appreciated the service delivered by the installation/geek squad ... made it easy for me, and I am the least tech savvy person around.

The Geek squad guy who came was very knowledgeable and showed his expertise by installing AND EXPLAINING WHAT AND WHY HE DID WHAT HE DID!!!!!!!!!!!! THIS MAN DESERVES A RAISE!!!

Agent did a great job updating my Logitech home entertainment system.

The agents mounted my tv, connected my speaker and went over the programming. They were very cautious and informative. Really appreciate their expertise.

Geek Squad did excellent job at installing the receiver, answered all my questions, and gave good advice so I could easily watch TV.

The remote was initially programmed. After the technician left the remote didn't function properly. On the plus side, the technician left his cell phone number and he came back and programmed it properly. He also was pleasant throughout this process.

Our initial experience was rough. Tim and Scott picked up the ball and salvaged any future business with Best Buy. Everything was delivered and installed perfectly. Our orientation by Scott was outstanding!

The two guys that came out were professional yet, friendly and did their job. Very pleased with the service.

After having water damage the Geek squad was able to assist us in a consultation in replacing our damaged equipment and everything works like brand new!!

The Agent hooked up my TV and connect all my devices. He did an excellent job, as matter of fact he is the best geek squad agent we have ever had. It great.

They programmed the remote and spent the time we needed to be sure we knew how it worked.

VERY HAPPY WITH THE REMOTE AND THE GEEK SQUAD.THE REMOTE IS A GREAT INVESTMENT.THE GEEK SQUAD AGENT MADE FOR SURE WE KNEW HOW TO USE IT.WOULD USE THE GEEK SQUAD AGAIN.

The technician analyzed the problem and determined that the power strip needed to be replaced. He had what I needed in his van and for a fair price, replaced the non-working strip. Our universal remote is once again operational.