Customer Ratings & Reviews

Fantastic! They were an awesome team!! They are coming back to do our Harmony remote after the satellite is hooked up. Highly recommend to anyone that needs help.

The agents corrected problems with my Harmony universal remote and my Xfinity remote. They were not working correctly after I swapped the DVR.

Larry Williams with Geek Squad programmed this for us, explaining everything as he went. Could I have done it myself? Probably, given lots of time, but we chose to let the experts make sure it was done correctly. Thank you Geek Squad.

I am very pleased with this service purchase and the work they did while assisting me with connecting everything correctly and explaining how to use everything via my remote control device, etc.

The tech was very patient with us. The one thing we did not check is the very first thing he suggested, and he was right.

She reprogrammed the remote, which was on hdmi 3 and then told me that the hdmi 1 cable was broken.Said I needed an electrician to replace it ???

It was pleasing to have qualified people come into our home. They were polite, explicit, courteous and very respectful. I couldn't have asked for anything more. It actually was a pleasure to have these people come and do their work.

As always, the representative was not only professional but friendly, helpful, extremely patient, and willing to do whatever it takes to resolve my problem.

I had changed my carrier for internet and thus my TV. The Geek Squad came to reprogram my remote because my new carrier wasn't able to. It was reprogramed successfully and is much more convenient now.

So great having one remote, having to only use another when doing voice command. Hesitant to spend $100 for the service, thought I could program it myself but I'd still be trying to figure it out.

Great guys, went above and beyond to make sure everything was correct

Geek Squad Agent Scott set up and programmed my new Logitech remote. I had a question and he followed up the next day and resolved my issue. Great customer service.

Fixed everything I needed, a bit touch and I don't think they make them anymore.

The Geek Squad programmed my Harmony remote with the existing pioneer receiver and my new LG OLED TV. Everything went fine and is working fine.

Thanks for the great work that they did.Like always Im very happy with Geek Squad.They know what to do and how to do the work.Very clean job .Thanks Geek Squad.

My Harmony remote was out of sync with my devices and my sound bar was not working. Geek Squad immediately fixed the problem and synced all my devices.

Technician was awesome.,,highly recommended. Very knowledgeable

Geek squad gave me a time frame repair work between 4:30-8:30 pm. They called at 8:00 and said they were running late. They arrived at 8:45 and spent an hour there. The technicians were fine, but it was late for all of us. Once they fixed the one problem, they proceeded to reprogram the entire remote, which took an hour. They left near 10:00 pm and my remote is more confusing now. The individuals were knowledgeable. I think Best Buy put them in a bad spot by extending their day so late into mine. I've gone to Office Depot for my next tech contract.

Geek squad agent installed my AV Receiver and programmed my remote. Very helpful, great service and would highly recommend the Geek Squad

I recently purchased a new AV receiver. After connecting it to my TV, the audio was no longer in sync. I called in the Geek Squad and my agent, John L., remedied the situation.