Customer Ratings & Reviews

mistakenly completed tech support visit as remote programming. As always Geek Squad Agent took care of my issues on MAC and iPad. Always very professional and knowledgeable. Sorry for the confusion on my reviews.

Two gents came over, explained what they needed to do, confirmed with me the process and explained how to make things work. Friendly, professional and courteous.

I requested Geek squad to come to my home for the 3rd time. First was to install new TV. They sold me on Logi universal remote and an Eero modem In order to use just one remote and to improve my Wifi signal respectively. The Eero has been a great addition and provides faster consistent speeds. The Logi remote, however, has not been as awesome. It works differently on the two TV’s we have. Apparently I need to go online to reprogram the remotes. So not sure why they came out 2 additional times the last which cost me $100- with no further programming being done on Best Buy’s part. A bit disappointed.

It was nice to not have to worry about setting up all my remote controls and making sure they worked correctly.

Chris was awesome. He was able to re-program my Harmony remote to suit my needs in our new home. He also explained how to do it myself when I needed to.

Very knowledgeable, helpful technicians who were patient with two seniors. Would use them again.

The guys arrived early and did a great job setting up the new remote and making sure the tv, roku and other components worked. They wore masks and were very polite.

My tech programmed my new universal remote - he did a great job setting up each item (tv, dvd, music, gaming etc....) and making sure they all worked and showed me how the remote worked and how to use it!!!

having to reprogram two Harmony remote control units. He did a good job. It took more time than either of us thought. But now the one remote isn't working as well as it should. They need to come back out and recheck it.

I had new sonos speakers installed, including play bar, play 1 and bass, and also had them install a harmony remote so I could hide my cable box. The harmony remote is cumbersome to use. It was difficult to toggle back and forth between music and tv...I lost volume control and can no longer play music ...the touch pad is not sensitive to the touch, resulting in numbers often being entered twice or not at all. .the app keeps telling me I need to install a device, despite the fact that the geek squad set this up for me a few weeks ago. I've tried contacting my Installer but I have not heard back from him. Very frustrating.

The tech who came to do the work did a nice job and we would happily have him back again. We gave this transaction a middling score because it took 3 tries to get a tech to arrive. The first appointment was a complete no-show, with no phone call to say he would not be able to make it. The second appointment tech called a couple of hours in advance to say he wouldn't make it. Both times, we had set aside other things to be home for the appointment. It was inconvenient.

When we purchased the Harmony Remote a few years ago, it worked great. For some reason our Echo Dot stopped listening to the Harmony commands. We had the Geek Squad come out to fix it. He left without fully fixing it. So now we had them come out to adjust it with our new Wi-Fi system. They were able to fix Echo Dot to work with the Harmony remote except it will not turn off our Dish network provider's box. We have to turn it off ourselves.

The agents are coming back to connect my remote. It was incorrectly written up as a harmony remote but it will becorrected on the next visit

Our agent connected a harmony remote to a new TV, a Cox Contour box and an ancient Yamaha receiver. Absolutely amazing that one remote can control everything.

Not being that savvy with in the wall mounted tech world, geek squad installed this with the Harmony Logitech and all seems to be working well. I put all other remotes away, all you need is one!

The Geek Guys were very well trained and in a few short minutes had our Cd/DVD hook up and instructions on how to operate it.

The tech was not going to be able help us with our need he found that the service we requested was not needed. So he got the money refunded to us. I m very satisfied with the job and knowing that you are not trying to charge me more than needed.

Guys from the geek squad are friendly and very knowledgeable of their products. Explain how to use products. I had them install all of my TVs and wow and impressed with their service.

The Geek Squad agent was very helpful, polite and on time. He set up the Big Button remote control I got for my 95 year old Mom.

You guys always good it's the other ones are on good