Customer Ratings & Reviews

Purchased new TV and speakers as well as Harmony universal remote. The installation was totally seamless, painless and best of "turnkey". We didn't have to do anything. Installer gave a good explanation on how to use everything also.

The Tech agent was great in getting my Harmony remote back to functioning again. Worth the charges!!

Mr. Paniagua was totally professional. Called the day before and the morning he was coming. Was totally competent and an excellent communicator. I will definitely request him when I have my setup done in another room.

Set up entirely by geek squad with no full instructions for the homeowner to use with any other available devices. Limited instructions provided.

Geek Squad programmed my Logitech harmony 665-10 device. My previous one died. I am able to control my Apple TV, bose speaker and Samsung tv. Love having one device instead of 3 remotes.

Agent did a great job of installing and overcoming equipment issues due to age of equipment. Also did a great job of explaining/training on equipment installed!

Geek Squad did set-up and program our TV, sound-bar and Harmony remote. However, they were unable to program the Harmony remote to our Yamaha Receiver and more often than not, the Harmony receiver doesn't allow you to adjust the volume of the TV up or down. They did pair our old Cox Cable remote to work with our new TV and that works better than the Harmony Remote for the volume! Not sure if this was a Geek Squad issue or Harmony Remote issue,

Works as advertized and I'm enjoying just one remote for all my devices. The only downfall is the remote does not charge from my laptop's USB port (rechargeable batteries). Other USB sources seem to be fine.

DEREK FROM THE GEEK SQUAD IS VERY COURTEOUS, RESPECTFUL, CUSTOMER ORIENTED AND REALLY KNOWS HIS STUFF. HE ALSO MADE SURE I KNEW MY STUFF BEFORE HE LEFT. I WOULD RECOMMEND THE GEEK SQUAD EVERYTIME

Best buy sent a technician who gave me his nsame--"EDDIE". He did an outstanding job of programming our Logitech 1100. He was efficeint and polite. We would like to have him for any future home theater projects..

I would have never been able to figure out how to use the TV control withour having the Geek Squad men to install the information on the control.

On-time, courteous tech got me connected and up and running as expected. Worked through some issues but dedicated all the time necessary to resolve all issues.

After mounting a new TV, a member of the setup team quickly programmed our new Harmony expertly. He was patient with our questions and ideas of what we wanted and how to use the Harmony to get them.

Two Geek Squad fellows took their time, explained everything and made sure that all equipment worked before they left.

Well, my wife and I acknowledge that we are remote control set up dummies. Learning the geek squad does it all we were relieved. Was a great service and we so enjoyed our new tv and remote the same day.

The agent was very knowledgeable and spent considerable time working through and solving some complex problems.

I always am glad to see the Geek Squad. I'm not very confident on my computer and they always help me.

The service providers from best Buy solved all the issues I was having with my coordination of XFinity services and my tech I purchased. I would have them install anything in this house.

David hooked up our amp-receiver. He was very thorough and also programmed our universal remote. He was friendly and knowledgeable. He explained everything and answered all our questions.

As always, Geek squad did a superior job of programming the new Harmony universal remote we purchased. They programmed it, and taught us how to us it.