Customer Ratings & Reviews

Both men were good and quick to unpackage and install TV to my systems. Cleaned up and were neat. Sold me on the idea of a universal remote, took a little long to install and has not worked the way promised.

Donald was able to fix the problem with the Harmony connection for my husband’s voice activated TV. We’re so grateful!

Everything went well. Wish he had spent a few more minutes explaining how the remote works. But I was able to figure it out. He did spent time in making sure all was working before he left

Guys did good job. Not a real difficult technical job and they mastered it as expected. Both guys were very polite and professional.

If you have a Harmony Remote you know how fantastic they are- if you don’t have one you’ll make things simpler to use by getting one—- but you better get it programmed by Geek Squad- great job!

Paid for the Geek Squad to come and install and train. Showed up on time, 2 employees, knowledgable, and had it set up and trained in no time. Life is good now. Surround sound going again, all components hooked up. WIfe is happy....

Had some trouble getting the color right. Once i mastered the main executions it seems to be a great tv. Most of the .problems seem to be with the internet provider rather than the tv.

Technician was very courteous and knew what he was doing. He answered all our questions. Programmed our remote nicely, even tweaked the TV settings for a better picture.

He was very helpful in answering our questions and offering suggestions for improving our system's set up.He contacted a colleague who advised better equipment to buy for him to come and install for better performance

Geek squad did a great job connecting to my universal remote

I like the remote better than the Comcast remote as it controls more devices, but it takes some time to learn the device and the Geek Squad did not give a lot of explanation on how it works.

Elvis, Zack and Jimmy from Geek Squad were professional, friendly and very neat.

The Geek Squad agents installed my tv other equipment and did a great job. Couldn't be happier with their service! Very professional! I will definitely use them again!

The installer actually arrived early. Spent 25 minutes correcting problem heat has kept me from watching TV for 3 months. Very polite and knowledgable.

I was first time user of Geek Squad and was pleased with the Geek Squad rep.. He was on time, called before coming, and knew what he was doing. (I had to have new Bose control programed.) I would use the Geek Squd again.

Cableone guy screwed up my Harmony remote setup so, this was a "redo". Mike, Geek guy, was Super! Explained everything, suggested best, most effective options and walked us through it all! Great service!

We purchased a blu-ray player from Best Buy and wanted Geek Squad to come to our home to program our Harmony Remote to blu-ray player under our Total Tech Support agreement. We were sent contractors that know nothing about how to program our remote ( same one came out twice ). We wanted one button Watch TV, Watch Movie, Listen to Music, and Play Games, which we had previously. When the contractors left we could not access movies without changing input and we lost our one button Listen to Music and Play Games. We have purchased two Harmony remotes in the past and Geek Squad has programmed flawlessly. I know that if we had purchased full system we would have Geek Squad out in a timely manner. But, because it is only a remote we are told we have to wait until after October, which is totally unacceptable. We want the service we are have and are paying for!!!

Our harmony remote stopped working, After calling Best Buy, Chris Vert came to our house and fixed all of the problems quickly. He was extremely knowledgeable, patient and courteous. Can't say enough.

Was very pleased by service. Was prompt and explained what the process was and answered all questions. The Logitech remote had stopped working so it needed to be disconnected from the tuner, CD player and DVD player.

GEEK SQUAD did a great job of programming our remote control which operates all our big screen tv and sound bar functions. Could not have done it my self