Customer Ratings & Reviews
- Model:
- AWAUR16-7899BLK-PUS
- SKU:
- 6576331
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Aurora R16 Gaming Desktop's excellent performance and impressive graphics capabilities, frequently praising its ability to run the latest games smoothly. Many also appreciate its quiet operation and ease of setup. The system's affordability is another frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
Waiting for the warranty. I think I'll have to mak
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked very well the first few months, but after 8 months it started to fail. After using it for more than 40 minutes, it freezes and doesn't respond to anything. I turn it off and on, but after a minute it freezes again. I took it under warranty, but they haven't given me an answer. I'm waiting. I DO NOT RECOMMEND IT.
No, I would not recommend this to a friend- Pros mentioned:GraphicsCons mentioned:Upgradability
Good for now, Don't upgrade it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Alienware design Keeps cool Runs most games Cons: High price for the hardware limited upgrade path Purchased this because I didnt want to build another desktop. The 4060 was good for a little bit but I needed more power so upgrading to an on hand 7900xt required a power supply upgrade. Which you can't just buy one from best buy or online. It requires a specific one from Dell. Which costed nearly $300. Which then required extension CPU power cables to use the from DELL PSU. I then needed to purchase VRM heatsinks from some person on ebay in china so it wouldn't give me error messages at start up. Upgrading the ram from Best buy was also a problem. Tried multiple sets and could not get anything higher that 4800MHZ speed. The original ram runs at 5200MHZ. Buying again from Dell would have been $319 for 32GBs of ram. Overall if you don't want to upgrade and think paying over 1600 for a machine that should cost less than 1200 than this is great.
No, I would not recommend this to a friend A Grea Expensive Paper Weight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very e3asy and fast setup. The computer ran for a few hours and did an update that included a BIOS update. After the update, the computer could come on to the sign on screen, but without wireless internet and I could not use the PIN to sign onto the computer make the computer a very expensive paper weight. Now, I have to drive 1.5 hours to Bestbuy to eighter return the computer or have the computer fixed. Really bummed
No, I would not recommend this to a friendWas hoping they got better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Already having issues with games freezing at med-high settings after 1 month of owning it. I’m playing Apex legends, 7 days to die 1.0, Ark survival evolved, and league of legends. I should have just took the time and spend a bit more money and build my own. Will be returning it soon and taking the $50 hit to just build my own.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MikeY,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Gaming Desktop. We sincerely apologize for the performance issues you have encountered with your gaming desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
Below, I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
We would also love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Random shutdowns
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unstable. I've experienced random shutdowns and failed boots. Looking online, I see many people have experienced the same thing, and Dell won't do anything to help them.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JonathanB,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Alienware Aurora R16 Desktop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We are constantly aiming to improve, and feedback like yours is invaluable in crafting products that our customers adore. Rest assured, your insights will be forwarded to our quality team to inform potential product improvements.
To assist you with the issues that you are experiencing with your system, I have provided troubleshooting steps with the full article that can resolve the issue.
Here's the steps to help resolve your issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
Ethernet port stopped working...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does anyone know why the ethernet port would suddenly stop working? It's under hidden devices too. But it was working just fine for about 3 weeks...... I'm confused and hoping and praying I don't have to send it back...
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We are sorry to hear that you are experiencing connectivity issues with the ethernet port of your gaming system. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with Dell at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell