Customer Ratings & Reviews
- Model:
- AWAUR16-7899BLK-PUS
- SKU:
- 6576331
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Aurora R16 Gaming Desktop's excellent performance and impressive graphics capabilities, frequently praising its ability to run the latest games smoothly. Many also appreciate its quiet operation and ease of setup. The system's affordability is another frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
Mid PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great but my biggest issue was the one built in fan, and poor system build. It is almost impossible to replace parts, because DELL purposely assembles them that way in order for you not to replace anything. Another issue was how expensive it was for a mid tier PC, I could build my own 10x better for cheaper. But I wouldn’t get this again because of those issues.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey ChristopherC,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We are sorry to hear that you were not completely satisfied with your Desktop. This is not the type of feedback we like to hear from our valued customers.
Moreover, we are continually aiming to improve, and reviews such as yours are instrumental in helping us develop products that our customers adore. Rest assured, your feedback will be conveyed to our quality team for potential enhancements in the future.
With a little more information from you, we would like to help you recommend alternate solutions to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
- Pros mentioned:Performance
Okay little machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pretty decent little machine. The case is a bit weird to open and install new components. I hear the 4060ti is bad which gave me buyers remorse. It played rivals pretty well and overwatch really well. I was able to stream at 1080p while playing Overwatch in 2k and it was a decent stream. I switch this out for an HP Omen with a 4070 super and I feel like I won’t be upgrading it for another least another 6 years. Wait for a Black Friday sale and this Alienware is actually a decent price.
I would recommend this to a friend 
Good at first
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the look and the ease of access that this pc had! However, weird glitches kept happening including lack of loading for voice channels and models in games. I checked network connection and drivers etc. But nothing fixed it, so I'm not sure if why it's happening. Pretty expensive for the specs as well, so I'm a bit disappointed :-(
No, I would not recommend this to a friendCreates too much heat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great for gaming but it raises the temperature in the room by about ten degrees. I would definitely recommend something else that doesn't create so much heat.
No, I would not recommend this to a friendAmazing project
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance went above and beyond my expectations
I would recommend this to a friendBetter customer support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always expect flawless performance from new equipment. Not so much with this PC. It keeps failing to load Windows. They want me to bring the PC back into the store. I live 40 miles away and am on a 20 lb lifting capacity. They need to be more accommodating.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear ChrisC,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We sincerely apologize for the issues you have encountered with your gaming desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
- Pros mentioned:Performance
Handles perfectly, but I got unlucky.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pc handled very well, but for some reason it keeps crashing randomly during use. I’m in the process of exchanging it, because it handles extremely well.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear MikeY,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Gaming Desktop. We sincerely apologize for the performance issues you have encountered with your gaming desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://url.dell.com/d69ff8
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
We would also love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a open box that was supposed to be in exellent condition. The tower was i good shape but no power cord and bestbuy refuses to just send me one. Instead they want me to drive over a hour to a store with the computer just to get a cord completely ridiculous
No, I would not recommend this to a friendGood quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works great, great for gaming and work but the problem is its hard to upgrade the motherboard is different.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if it is the sims 4 but it lags playing that game
I would recommend this to a friendGood Pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good pc but its been having problems sometimes
I would recommend this to a friendAlienaare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PC runs great. Said I had an issue to though when I turn it off
I would recommend this to a friend