Customer Ratings & Reviews
- Model:
- AW610M-L
- SKU:
- 6382729
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the AW610M-D gaming mouse's long battery life, vibrant RGB lighting, comfortable design, and wireless functionality. Many appreciate its high-quality build and customizable DPI settings, while some find the weight and size to be ideal. However, customers are negative about the stiff scroll wheel and some software issues. A few users reported problems with the scroll wheel's functionality and responsiveness.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Software
Disappointed with the Alienware AW610M Mouse
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much anticipation, I finally got my hands on the Alienware AW610M mouse, hoping it would elevate my gaming experience. Unfortunately, my excitement quickly turned to frustration. Design Flaws: The mouse boasts an unusual shape that, while visually striking, is impractical for extended use. The inward curve of the base and the wide center point make for an awkward grip that leaves my hand cramped after just an hour of gaming. The LED-tipped fins, meant to be a design highlight, are nothing more than a gimmick that adds no real value. Performance Pitfalls: For a mouse that claims high precision and responsiveness, I found the sensor to be lackluster. In fast-paced games, the cursor lagged, and the input felt sluggish, which is unacceptable for a mouse in this price range. Software Shortcomings: The Alienware Command Center software is a letdown. It’s unintuitive and offers limited configuration options, which is a significant drawback for gamers who like to fine-tune their settings. The fact that not all buttons are programmable is a baffling oversight that limits the mouse’s versatility. Ergonomic Issues: The mouse is marketed as suitable for all hand sizes, but as someone with medium-sized hands, I beg to differ. The size and weight distribution are off, making it a chore to maneuver the mouse with any sort of precision. Final Thoughts: The Alienware AW610M mouse is a classic case of style over substance. It’s a shame because I expected more from a brand like Alienware. If you’re looking for a reliable gaming mouse, I suggest looking elsewhere. This one, unfortunately, misses the mark by a wide margin.
No, I would not recommend this to a friend Alienware AW610M Mouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this mouse almost 2 years. It developed a double click issue within 6 months. i thought it was the software, but upon a google search, found that many had this mechanical issue. I've had issues with all my Alienware equipment. I could say I would never buy Alienware/Dell again, but really, would they care?
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear HDFatboy,
We appreciate you taking the time to leave a review of your Alienware Wired/Wireless mouse. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Scroll wheel
manager
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple of months, the scroll wheel no longer works. Purchased several for work force and most of the Alienware Optical Gaming MICE have failed. If you are looking for a mouse to last more than six months, don't buy this mouse.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and review. We apologize for the issues you have come across with the scroll wheel of your mouse not functioning. Your feedback is incredibly valuable. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
If you still come across issues with your mouse, you can use this link for further steps and details: https://dell.to/3APBAA5.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Very No good Very No good Very No good Very No goo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very No good Very No good Very No good Very No good Very No good Very No good
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi JWJW,
We're sorry to hear about the difficulty that you had with Dell. This is certainly not the experience we like to hear from our customers. Please take a moment to call or chat with a Dell Support Representative at your earliest convenience so that they can help you with your concerns: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Get something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is not good-dies daily and it states up to 350hours of use-that’s not the case
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear DaveM,
Thank you for taking the time to leave a review of your Alienware wired/wireless mouse. We are sorry to hear that you are experiencing an issue with the battery not lasting on your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance we recommend using the toll-free number or chat link below to reach a member of our support team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Uncomfortable Gaming Mouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought an Alienware laptop and thought that it might be nice to have some Alienware accessories to go with it. But I can tell you that the mouse was not a nice accessory to go with it. I was very excited to use the mouse. Having a wired/wireless mouse seemed great. That part of the mouse works fine and the battery life of the mouse is excellent but for me it was the comfortability of the mouse that was a red flag. The wings that are at the bottom of the mouse seem like a good idea to kind of rest your hands on them. But I felt that every time I moved the mouse it would drag because of my wrist sitting on that wing oddly. It also made holding the mouse more uncomfortable than just holding a normal mouse. I also have slightly bigger hands than an average person but I do not think that it would be any different for another user. For the $90 to buy this mouse I think that you would be better off buying another mouse that will be more comfortable.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Jake,
We are sorry to hear that your AW610M is not quite meeting expectations. We understand how important ergonomics are for your accessories. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your product.
Best Regards,
Anthony P.
1-800-624-9896
- Pros mentioned:Rgb lighting
Nice Mouse, Horrible Retailer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well even if the Alienware x17 has Win10 instead of the advertised Win11 Bestbuy bait and switched with and do not car to fix it.
I would recommend this to a friend - Pros mentioned:Wireless
Not worth it, but matches *shrug*
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually prefer my $20 Amazon mouse, it’s quieter and moves more easily.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking the time to share your feedback and review. We are extremely sorry to hear that this gaming mouse has not met all of your expectations. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please visit the Support Page of your mouse - https://dell.to/3mORkgy.
Respectfully,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Don't waste your money or time.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights stopped working after 3 months, can't return it. Now just have a $100 regular crappy mouse. Wtg Alienware/dell
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Maddoe,
We would like to thank you for taking the time to provide us with your feedback. We apologize for the issue you have come across with your Alienware gaming mouse because its light stopped working. We will share your review with our quality team, so future improvements can be made.
Please contact Dell Support Team at the information provided below at your earliest convenience so we can help you to resolve this issue.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Broken after 3 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stops moving after 6 months, can click and scroll but mouse cursor won't move.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Bryan,
We appreciate your feedback and review. We are sorry to hear you are having trouble with your Alienware Gaming Mouse because it stopped working and its cursor won’t move.
We recommend making sure all drivers are updated. There are 5 drives listed under this product, so please check for any applicable updates at the link below. I have also provided a link to a troubleshooting article for your mouse.
Drivers and Downloads: https://dell.to/3esF29z
Alienware Gaming Mouse Usage and Troubleshooting Guide: https://dell.to/3prw9DG
If you still experience this issue with your mouse after utilizing troubleshooting, please feel free to reach out to our support team for further guidance here: https://dell.to/3I91d2q.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
dont really know
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure how it works, because the new gaming computer i bought with it crashed after 1 day and since everythings closed due to covid i cant get it fixed or repaired.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .aronmee1969,
Thanks for your review. We're sorry to hear that your computer gave you trouble before you were able to try your mouse. We hope that it will meet your expectations once your computer is repaired. Here's a link to additional support for your mouse if you need it: https://dell.to/2XxO2D2.
Best,
Bryan
1-800-624-9896
Cursor quit moving.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had this mouse for a few months. Now the cursor will not move. It will still click and scroll but can't move the cursor.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jimmy,
Thanks for your feedback and we're sorry to hear about the issues that you've been having with your new Alienware mouse. We'd recommend that you check the Product Support Page for answers to any technical questions that you may have with your new mouse: https://dell.to/2sbCEzK.
Best,
Bryan
1-800-624-9896
...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge past 86% . Double clicks with single click every 6-7 clicks.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello NotHappy,
Thank you for your feedback and review. We apologize for the battery and performance issues you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha.
Best regards,
Wendy C.
If you have any questions or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible support, Open box condition listed as excellent and arrived filthy without cables and will not hold charge.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Mike,
We're sorry that your mouse did not arrive in the condition that you hoped it would. We'd recommend reaching out to Best Buy to see what your return and exchange options are: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad mouse would not recommend us even for my kids.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello KevinM,
Thank you for sharing your thoughts. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your gaming mouse.
Best,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad mouse would not recommend us even for my kids.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello KevinM,
Thank you for your review. We are sorry to hear that this product has not met all your expectations. If you have any questions, don't hesitate to visit the support page for your gaming mouse.
Respectfully,
Wendy C.
If you have any additional questions or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Wireless
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mouse in May 2020 (During Covid) due to my older alienware advanced mouse giving out after 2 years of use. I was excited to get this for the wire/wireless configuration and the more ergonomic shape. BUT THAT's all and where the pluses end, this mouse is CHEAP, lightweight plastic and has none of the features the prior mouse had. No changeable wings, no weight or heaft. Plus I just get the infinate circle of lighting and poor items with this. The price of this mouse is not even comparable to what its worth. I swear this is like a $20 mouse to them and offers no real advantages. I would highly advise go LOGITECH or CORSAIR instead. As I can't file a claim with Dell for this issue.. Its a pain and something I curse at every day and looking to replace. And most of all they won't respond via twitter or facebook and I get the run around on the phone system. So I'm getting close to a paper weight for 2 months worth of use! SO POOR with service, implementation and for the cost its for the birds. I'm really thinking of abandoning Alienware/Dell after all of this as Dell is really cheapening the brand... Alienware was supposed to be gaming, and reliable and worthy of the name. But NOT THIS PIECE OF JUNK.... Just awaiting and hoping for some sort of recylce/trade benefit like in the past where brining in a old mouse might get me a % off a new mouse to get rid of this this. SO STAY FAR FAR AWAY... AND ALIENWARE/DELL IF YOUR READING, YOU SHOULD HAVE RESPONDED! Your Facebook and Twitter automation that is asking for service tags don't help me with accessories since I didn't get this with the original purchase! TOTALLY FRUSTRATING and POOR!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .iNexxFear,
Thanks for your review. We're sorry that the build quality of your new Alienware Gaming mouse is not what you were hoping for. I'm sorry that aside from the build quality I was not able to identify any issues that you are having with your mouse.
Here's the product support page for the mouse that should be able to help you with any issues that you may be having: https://dell.to/2XxO2D2.
Best,
Bryan
1-800-624-9896
Look Elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse lost it's ability to keep a charge within 6 weeks of purchase. Probably because it sat on a shelf for over a year before it was purchased. Waste of money.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear GregSci,
Thank you for your valued feedback. We are sorry to hear you are having trouble with the battery of your New Alienware Wired/Wireless Gaming Mouse. We recommend making sure the charging indicator light is green before unplugging it from charging. I have provided a link to the User's Guide for your device below, which has more information if it is needed.
User's Guide: https://dell.to/3EV2Jnb
If you still experience this issue after you have finished troubleshooting your device, please feel free to contact our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell