Customer Ratings & Reviews
- Model:
- AW610M-L
- SKU:
- 6382729
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the AW610M-D gaming mouse's long battery life, vibrant RGB lighting, comfortable design, and wireless functionality. Many appreciate its high-quality build and customizable DPI settings, while some find the weight and size to be ideal. However, customers are negative about the stiff scroll wheel and some software issues. A few users reported problems with the scroll wheel's functionality and responsiveness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Rgb lightingCons mentioned:Scroll wheel
Not a very good mouse for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a few issues with the mouse. First of all the RGB looks great while it works, but it sometimes shuts itself off until you restart the mouse. Secondly, the scroll wheel is very stiff, so scrolling through a long web page or Word document will kinda hurt your finger. Battery life is okay - at 100% it will lasts about a week, but charging speed is insanely slow as it takes about 5 hours for it to fully charged from 10%. Overall, for the price, it's not a good mouse. Unless you are digging the design of this mouse or a big fan of Alienware, I'd say look elsewhere as there are many good options at this price.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings AlexZ,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wired/wireless optical gaming mouse. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Noisey while wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine, it was comfortable but when gaming for a hour or more it starts screeching pretty bad while in wireless mode. It’s advertised weeks of gaming in between charges and I ran it dead in 3-4 days of moderate gaming.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey AdamM,
Thank you for taking the time to leave a review of your Alienware wired/wireless gaming mouse. We are sorry to hear that you are experiencing an issue with your mouse. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. We would love to help you if you need further assistance we recommend using the toll-free number and chat link provided below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Not to good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the mouse work for less than a year, it was a realy good mouse untill it stop working,
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi AngeloB
Thank you for reviewing your Alienware - AW610M-D Wired/Wireless Optical Gaming Mouse. We apologize for the product becoming non-functional after less than a year of usage. We would like to know more of what you experienced when using your product. Your feedback and details of what you are experiencing would be greatly appreciated and help us to improve our current and future products. If you have the time, please use the information below to contact Dell Support at your earliest convenience. We would love to know more about your experience.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Requires USB port to work wirelessly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires USB to work. Will not work on devices without a USB port for the dongle.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There MichaelP,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming mouse. We are sorry to hear that you were unaware that this device required a USB to work. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Design
Issues with Alienware CC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this mouse. I give it two stars because I loved the feel and design. I was thinking of getting more alienware gear; however, had to return this as the Alienware command center software would not detect this mouse. After searching the internet, this seems to be a known issue. Until this can be fixed I would look elsewhere.
No, I would not recommend this to a friend Cool and fast, not too reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its cool and fast. Though I was really hoping for something a bit more reliable for work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Sean,
We appreciate your valued feedback. We are sorry to hear you are not completely happy with your Alienware Gaming Mouse. Below I have provided a couple of possible solutions to help resolve the reliability issue, along with a link to the full article, which has more information if needed.
Possible Solutions
*Connect the USB extension cable to another USB port. A notification appears indicating that drivers are being installed. If so, wait for a notification to appear indicating that the drivers are installed before you use the mouse.
*Restart the computer.
Usage and Troubleshooting Guide: https://dell.to/3AoDYwR
If you still experience this issue after you have finished troubleshooting your device, please reach out to our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
I loved this mouse, until...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mouse purely based on its futuristic look and colors. it was super smooth and comfortable, it was my favorite mouse up until I connected to my mac... sadly mac doesn't support Alienware software for me to be able to customize the buttons, so if ur an avid PC user i would for sure recommend! Mac users... until next time haha
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi SavageEagle001,
Thank you for taking the time to leave us your review. We are happy to hear you are enjoying your Alienware Wired/Wireless Optical Gaming Mouse. We apologize for the issues you have had with the Alienware Command Center software. We will share your comments with our quality team so improvements can be made now and in the future.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
50/50
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good mouse, the reason because of the two starts is because I had issues with the mouse connection to my laptop, had to return it and exchange it, hope it doesnt keep this problem on the new one
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your input and review. We apologize for the issues you have come across with your initial gaming mouse. We are happy to know you're able to exchange it. This should make things better for you and ensure the quality Dell always intends to deliver. If you come across any other questions, issues, or concerns, please visit the Support Page of your gaming mouse.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
LEDs lights dont work anymore after not even a yea
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the mouse its nice and all but my problem is after owing it for not even a year the LED lights dont work no more
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Paulie,
We appreciate you taking the time to leave us your review. We are glad you are enjoying some of the features of your Dell Alienware Optical gaming mouse but we are sorry to hear that you are not 100% satisfied with it because its LED lights stopped working after some time of using it. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Please take a moment to call or chat with our Dell Support Team at the information provided below so we can help you to resolve this issue.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896