Customer Ratings & Reviews
- Model:
- AW610M-L
- SKU:
- 6382729
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the AW610M-D gaming mouse's long battery life, vibrant RGB lighting, comfortable design, and wireless functionality. Many appreciate its high-quality build and customizable DPI settings, while some find the weight and size to be ideal. However, customers are negative about the stiff scroll wheel and some software issues. A few users reported problems with the scroll wheel's functionality and responsiveness.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Scroll wheel
Fine, not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shape takes a little getting used to. Probably easier for large hands. Scroll wheel is poor, slips frequently without registering the action.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello BenK,
Thank you for taking the time to leave a review of your Alienware wired/wireless gaming desktop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Great mouse, delicate Mouse.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed this mouse, but it breaks too easily. My nephew and I bought one each and had to replace them both multiple times.
I would recommend this to a friendFor Big Hands.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HUGE. I wanted to complete the set to my M17, but the mouse is too big for my hands. In time I am sure I will be able to orient my hand in a way that will not cause pain, but I hope at some point they make this mouse in a smaller version for people without big hands. Heavy, has a little drag but can be configured nicely from what i can see. 7 different buttons, I dont want to return it, but wish it would have been just a little smaller.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Chanel,
Thanks for your recent mouse purchase and we're sorry to hear that it's a little larger than you hoped it would be. If you have any technical questions about your mouse you can check our Product Support Page here: https://dell.to/2sbCEzK.
Best,
Bryan
1-800-624-9896
Buy if you want to match your everything Alienware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Integrates well with Dell/Alienware gaming laptop/pc, mouse is too heavy and compared to my Viper Ultimate, tracking wasn't as precise and smooth.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Bam3vo,
Thanks for your review and we're sorry that your mouse is heavier than you hoped it would be. If you have any questions about your mouse you can check our Product Support Page here: https://dell.to/2sbCEzK.
Best,
Bryan
1-800-624-9896
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse seemed much larger in pictures. My big hands are too big.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey UncleGrandma,
Thank you for taking the time to leave a review of your Alienware Wired/Wireless optical gaming mouse. We are sorry to hear that you are not completely satisfied with the size of your mouse. That is not the type of product Dell intends to deliver to our customers, or the type of feedback we like to hear. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Painful grip
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It becomes painful on hand after a little longer use. Overall performance is great. Would recommend only if it fits on your hand.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Syed,
Thanks for your review. We're sorry that your mouse is a little painful for you. We hope that you'll continue to get used to the size of your new mouse. If you have any questions about your mouse you can check our Product Support Page here: https://dell.to/2sbCEzK.
Best,
Bryan
1-800-624-9896
Ehh, alright i guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good control and dpi, but materials used aren’t the best. Feels like very cheap plastic, and the back black part is more of a harm than benefit
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Vinh,
Thank you for your review. We are sorry to hear that your wireless gaming mouse is not quite meeting expectations. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Nice mouse if it wasn't defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this mouse for two weeks. I way pretty happy with it until it started squeaking with every right click. Some games you're right clicking constantly, so it got annoying very quickly. I'm going to return this and hopefully the second one I buy doesn't have this issue. Luckily this started happening the day before my return period expires...
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Halebop,
We are sorry to hear the mouse started squeaking with every right click. We totally understand how frustrating that can be and apologize for the inconvenience. Your feedback is incredibly valuable. We will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please visit the Support Page of your product.
Best regards,
Wendy C.
If you have any questions or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
feels good on the hand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the clicks are nice though my right click is squeakin just a lil bit but besides that it feels good
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Picklingtooter,
Thank you for your review. We appreciate your kind words and are happy to know you're enjoying your product. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please contact Dell at your earliest convenience at 1-800-264-9896.
Best regards,
Wendy C.
Comfortable but recharge often.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to use but battery runs out quickly. Have to recharge with wire often.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello sp90,
Thanks for your feedback on your new Alienware mouse. If you have any questions about your mouse you can always check our Product Support Page here: https://dell.to/2XxO2D2.
Best,
Bryan@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Battery Life?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not getting the battery life as I was told I would get, customizable, decent mouse.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Tbow79,
Thank you for your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
This link can be used to begin the diagnostic test: http://dell.to/3faPBha.
We hope this help!
Best Regards,
Wendy C.
No dpi program
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this mouse only down fall is there is no program to change dpi
I would recommend this to a friendBrand response from YourDellTeam
Posted .Franko,
We're glad that your mouse is working well for you so far. If you have any questions about your mouse you can check our Product Support Page here: https://dell.to/2sbCEzK.
Best,
Bryan
1-800-624-9896
Looks nice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Side lights do not work. Other than that it seems to be ok. Works well.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Walt,
We're sorry to hear that you're not completely satisfied with your new mouse. If you need help with some of the functions you can check out our Product Manual here: https://dell.to/2sbCEzK.
Best,
Bryan
1-800-624-9896
Overall, it's OK!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to PC gaming accessories, avid/casual/moderate PC gamers all have some sort of preference with products and brands we utilize. I've been a PC gamer for over two decades, and while I am a casual gamer, I have been fortunate enough to utilize a wide variety of different brands and products over these years. I'd also say that once I found a product I liked from a particular brand, I'm usually pretty loyal to that brand. With that said, when it comes to gaming mice, I've also utilized different brands among a variety of games (FPS, MMOs, RPGs, etc.). This product in particular definitely belongs in the competition with other gaming mice in the same price bracket, though it also has room to grow moving forward. The mouse itself has a good "feel" to it when using it. As a side note, for someone with small or medium hands, the mouse may feel a little large - I have large hands, and the mouse feels slightly big, but not uncomfortable. Also, the material quality of it could likely be improved a little. Use-wise, it is actually pretty nice to have a mouse be both wired and wireless, and when using it wirelessly, there isn't much "lag" or a delay in response times, at least from a "casual-moderate" PC gamer's perspective. I'd imagine that some moderate and "hardcore" PC gamers may notice something more, but for the "casual" PC gamer, this mouse is good. - As a bonus it is also nice to be able to travel with this mouse if you game on a desktop and a laptop, or just a laptop. This customization of the RGB is fairly simple, though for someone who is not computer savvy, I can see where someone may need some more instructions or direction for initial set-up and use. You do need the mouse's software to customize it. I do wish the mouse itself had maybe a couple more input buttons to use, but I imagine that this can improve during the next iteration. Overall, I'd say for a casual PC gamer or for someone who doesn't play a game requiring a lot of buttons, this mouse will do the trick. But for more moderate or avid PC gamers, this mouse may leave some things to be desired in a gaming mouse.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .GoGatorsInCA,
Thanks so much for your detailed review. If you have any technical questions about your mouse you can check our Product Support Page here: https://dell.to/2sbCEzK.
Best,
Bryan
1-800-624-9896