Customer Ratings & Reviews
- Model:
- AWX14R1-7679WHT-PUS
- SKU:
- 6502624
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers love the x14 R1's performance, build quality, and compact size, frequently praising its portability and comfortable keyboard. However, some users express concerns regarding battery life, fan noise, and the device's tendency to get warm. The small SSD storage capacity and high price point are also mentioned as drawbacks. Overall, the positive feedback on performance and design is balanced by negative comments about certain aspects of the user experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop and a good price Work well fast Speeds
I would recommend this to a friend - Pros mentioned:Performance
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop, great performance, and great design
I would recommend this to a friend - Cons mentioned:Battery life
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this supposedly in excellent condition, but nothing excellent about it. Battery life was poor, I can't use this computer for 25 minutes without being plugged in.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There DamonF,
Thank you for taking the time to leave a review. We apologize for the battery performance issues you are experiencing with your Alienware X14 gaming laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Good for $500 off, but not for normal price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything needed updates: bios, OS, drivers, & software. It wouldn't finish half of them during initial setup. Wiped to factory & started over. Still had issues, but I managed to figure out a way to get it to update everything but latest bios.
I would recommend this to a friendDisappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop sure is sleek and comfortable and might even be a breakthrough with versatility. From a straight gamers standpoint, do not get this laptop. It does not have a number pad on the far right of the keyboard and the keyboard is very small. The performance running games is as the same as my asus that holsters a 1060(6gb) and it also allows very little plugs ins. If you are looking for a overpriced work laptop. Look no further. Would not recommend this to gamers or anybody to be completely honest. If you are trying to save space and still want a gaming laptop, I still say please dont buy this.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Cortanna,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not 100% satisfied with your Alienware x14 R1 gaming laptop because of its technical specification and price. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Powerful Computer w/ Loud Fans
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the idea of this computer and the way that it was designed, but the fans were always running super loud even when it was sitting idle. The last stike was when it was reving up while i was in a business meeting.
I would recommend this to a friendAlienware does it again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only computer brand I will buy is alienware. Even though they are a little more pricey than usual, they are worth it in quality and performance. Touch pad is a little finicky, but its not bad. Feel is great.
I would recommend this to a friendAlienware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Alienware. This is my third laptop. Will continue to get. Best Buy was a great help. Thanks Got a open box - hope they can price match bc price is 50$ cheaper rn
I would recommend this to a friendTerrible experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great experience, keyboard never worked. Return wasnt easy.
No, I would not recommend this to a friendAlienware X14
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is working as expected! I personally got a black friday deal and bought open box! $1150. Needed a new laptop for school and Forza horizon. Recommended
I would recommend this to a friendGood gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for gaming been playing all my favorite games that I could play on the laptop I already had because it wasn’t made for gaming.
I would recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Her first laptop. Very pleased with this computer. Finally got her to stop doing everything on cellphone lol
I would recommend this to a friendM14x
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been great so far, little slow on 4k monitor, but didnt buy it for that. All games play at max settings.
I would recommend this to a friendIf you’re thinking about it…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am honestly thrilled about this laptop. Worth it, for sure. I may expand the storage but besides that, worth every penny
I would recommend this to a friendWindows 11 PC KILLER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great but windows 11 is not good operating system. It is not compatible
I would recommend this to a friendAlienware x14
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got great deal on this high end laptop from best buy. Can't beat the deal wirh the specs this one has.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, fast gaming performance, only company in the same league is Razer
I would recommend this to a friendStopped working within a month
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is an issue with this product that Alienware knows about where it has the chance to stop working within a month. Alienware says it could happen to anyone who buys the X14. It isn’t worth taking the chance of buying a computer that could just stop working on you
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Sasha,
We appreciate you taking the time to leave a review of your Alienware X14. We are sorry to hear that you are experiencing an issue with your device not working properly. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Good for school and games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is very happy with this laptop, works perfectly fos him, because he likes to play games
I would recommend this to a friendalienware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Powerful. Compact. Sleek design. Cons: battery drains fast. Fans make alot of noise
I would recommend this to a friend