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Customer reviews

Rating 4.6 out of 5 stars with 1486 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,486 reviews
  • Rated 5 out of 5 stars

    Show 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good. We really like the touch screen especially turning off alarms!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I ever made.. I will be buying another one soon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mi alexa

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with it… so handy and love that I can set it to be bilingual

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Very good

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very convenient, they font go off on their own and it helps me control my lights

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was compact. Make your life easier. This is the best alexa product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My grandkids little friend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but my grandkids LOVE it more they be asking Alexa some WEIRD questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this so much! So convenient and easy to set up!! Love the camera feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rock on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect!!!! This echo controls the entire house and highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon echo pop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Ise frequently. Bass is improved from previous models

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All i need.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, So cool and v ery smart. Ehat more could u ask forr.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa Show 5 (2023)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works so well. Its super fast at reacting on screen! Highly Recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo show 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught it on sale and it’s all I needed! Works as advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent because my mom has it and it works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Easy to use and sounds is loud and clear.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK... buggy and constant Ads...Never again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wont be buying anything Amazon ever again. This things is so buggy and slow its frustrating. The absolute worst part are the CONSTANT ADS with the screen constantly switching. What a worthless device. This thing could be great but absolutely ruined by bad software/hardware and GREEDY Ads

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Good Morning EricO,

      Thank you for your candid feedback about your experience with the Echo Show 5. We sincerely apologize that the device has not met your expectations and has caused you frustration.

      We understand your concerns and would like to address them:

      Performance issues: We're sorry to hear about the sluggish performance. Often, a software update or reset can resolve these issues.

      Ad content: We hear your frustration about the frequent content changes and ads. The home screen content is customizable, and we can guide you on how to adjust these settings to better suit your preferences.

      Your feedback is valuable and will be shared with our product team to help improve future iterations of our devices.

      If you're open to it, we'd like to offer assistance to help improve your experience:

      Troubleshoot performance issues
      Guide you through customizing your home screen content
      Explore any other concerns you may have

      Please contact our support team at 1-888-280-4331 for personalized help.
      We appreciate your feedback and hope to have the opportunity to address your concerns. AmazonDevices

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Another evolution to the Amazon Echo Show line up!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Alexa and Amazon Echo ecosystem for many years now. I've been through frustrations, I've been through excitement when the first Echo Shows first arrived. So what does the new, 3rd Generation Echo Show 5 have to offer? First off, the design, it's a more 'triangular' shape when looking down from above. It has slightly larger rubber buttons on top that are integrated into the housing, rather than the plastic buttons and frame on the earlier versions. There is still the camera cover slider available for your privacy as well. It is slightly smaller overall than the previous generation when looking at it face on. We wanted a sleeker, less obtrusive version for our dining room. We had previously been using a first generation 'puck' in there for years now, and wanted a little more information displayed on the screen, while being able to blend it into the background. Choosing a dark wood finish on the screen definitely helped with that in our 'Steampunk' inspired room. The triangular shape helps with the improved sound, a slightly larger speaker inside offers nicer, cleaner sound, with a little more bass at higher volumes that previously possible. The operation of the whole product is faster. Quicker to load from first power up, it feels more responsive to touch, sometimes a little too responsive when trying to scroll through the menus when setting it up at first. We turned the camera off, and via a the menus, turn off most of the unwanted options and main ads that we didn't want. There are still a few suggestions that are pushed to you when it is 'awake' but if you don't walk past it and activate it, you can see your background and the time nice and clearly from across the room. We don't have any intention of watching video or content like that from the screen in our dining room, but we do play music, we check our notifications, our weather alerts etc, and this is absolutely perfect for that. Very simple to set up, especially if you are already an Alexa user, but even for a first timer, you are walked through the set up process and you can skip steps if you are unsure or unfamiliar, like the Amazon Sidewalk program that is a shared network that can help you set up the device quicker, help you find lost items and more. It's free but you can choose if you want to opt into the program or not. We chose not to. You can also set up this Echo 5 to be kid friendly as well, which means it will only show kid appropriate content on the screen and disable some functions. Overall a nice addition or upgrade to the Amazon Echo Show ecosystem, whether you are a big fan and deep into smart operation of products/lights/switches etc, or if this is your first Amazon Echo product with a screen. You won't be disappointed.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Entry Level Echo

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo Show 5 is now on its third iteration of Amazon’s smart home device, with incremental improvements to the smallest Echo with a display. The exterior looks cleaner and modern with the fabric covering the entire device, apart from the 5.5” touchscreen with rounded corners. Out of the box, setup was quick and easy with the option to provision the device on your phone by scanning a QR code or setup on device if you prefer. Though Amazon pushes their sidewalk program to generously share your internet with strangers during setup, it is optional. Standard privacy features include a mute button as well as a physical camera shutter. Although I do not have a 2nd generation device to compare with, Amazon claims the sound has been improved partially thanks to a slightly larger internal speaker. I found the sound to be clear and pronounced, with fairly decent sound when listening nearby. The petite device is also quite capable of higher volume than expected, making it easy to hear from across the room. Though you lose the depth of the sound when not in close proximity, this should not be a surprise considering the diminutive size. Fortunately, it’s small foot print affords versatility in placement and the design blends in to an extent. I found sound quality is best when the back of the speaker is close to a wall, allowing the audio to reflect off the surface. The 5.5” touch display is sharp and clear, though sometimes the interface can be a little laggy. the display is a also a fingerprint magnet, so probably best to interact with this device primarily through voice. The display is quite useful, from showing visual results when asking Alexa a question to displaying on-screen lyrics when playing music, it offers a nice visual interface to accompany the voice assistant. My family has been enjoying the “Price is Right” mini game, which would not be possible on an Echo without a display. The device can also be used to keep in touch with family members if you choose, allowing you to video call each other from compatible devices. For the size and price, the Echo Show 5 is a nice entry level device so long as you know it’s purpose. It will not fill your home with rich audio nor will it be the best device to watch videos on due to the size, but it offers a small, discrete smart home device that is capable of a large variety of tasks. I think it is a great device for kids, gift to a family member, or add to your home where you do not need a larger, more capable speaker or display.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy the warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working. Won’t even load, screen keeps turning on and off. Soon as the warranty was up. Definitely should have purchased the extended warranty.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello, Joewolf76. I am sorry to hear about the issue you are experiencing with your Amazon Echo Show 5. I have some recommendations to try and get the device working properly again. 1. Unplug the device from the power adapter and wait 20 seconds. Then, plug the device back in and see if the issue persists. 2. If a restart does not fix the device, I recommend factory resetting it to see if that solves the problem. You can factory reset the device by holding the mute and volume down buttons until you see the Amazon logo (about 15 seconds). If these steps do not help, and you are still having functionality issues, call Amazon customer service at 1-888-280-4331. They are available 24/7. I hope this information is helpful. Thank you! AmazonDevices

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great addition to any Alexa Echo house

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're in the Amazon Echo/Alexa ecosystem, then this is an excellent addition to that. It is small which could be good or bad depending on what you need or want, but it has BIG sound and lots of great features. Starting with the size, the screen is about the size of a large cell phone - think iPhone 14 Pro Max size so I wouldn't recommend this if your main purpose or desire is a digital photo frame - that's not the main reason for this device. However, what is really super cool is that you can have this as your Echo/Alexa device that also dubs as a cool little photo frame clock. You can have it just be a photo frame and have it show photos from your Amazon Prime Photo Storage (you can pick any or all albums) OR you can set it up to be a Digital Clock Photo Frame with the same album options. AND you have many different styles of clocks to choose from so you can pick one that you like the best. There are also other options for the default screen such as showing weather, stock, latest news, Alexa tips, and much more and you can select what you want and have it scroll through those things. I myself prefer using as a Clock displaying my photos. Of course, like I said the main purpose of this is to use as an Alexa Echo device and it is really great for that. It can hear you easily from across the room. It has an amazingly loud and clear speaker (I have mine set to 50% and that is plenty loud enough). It not only answers you by voice but will display related content as well. It can stream any cameras you have connected to Alexa. It can be used for video chats via the built in camera and you can also set that camera up so that you can use it as a security camera to view what's happening in your house when you're away. There are buttons on top for changing the volume and turning off the mic, as well as a slide to block the camera for privacy/security if you want. Other settings are easily accessed by swiping down from the top. I have a ton of Alexa Echo devices in my house starting from the 1st generation to now and this is a definite asset to those. It looks great, doesn't take up a lot of space, sounds amazing, and has the benefit of the display!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Echo5 smart buddy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo Show 5 is a compact and useful smart display for everyday tasks. The screen is clear enough for checking the time, weather, reminders, and video calls, though it’s not very sharp or fast. Alexa works reliably, and the device integrates well with other Amazon services and smart home products. Sound quality is okay for casual listening but not powerful. It can feel a bit slow at times, and the on-screen suggestions may not appeal to everyone. Overall, it’s a decent option if you want a small, simple smart display without high expectations.

    I would recommend this to a friend
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