Customer Ratings & Reviews

Hi BrianA,

We are sorry you are not enjoying the new Fire TV Stick 4K. This device is under $50 dollars and brings great value to any home. You can stream more than 1.5 million movies and TV episodes. Watch favorites from Netflix, Prime Video, Disney+, Max, and more. Subscription fees may apply.
You can also access over 300,000 free movies and TV episodes from popular ad-supported streaming apps like Fire TV Channels, Amazon Freevee, Tubi, and Pluto TV. If you have any further questions about setting up the device or need assistance, don't hesitate to reach out! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.

Hope that helps!

Hello, Vtyler. I'm sorry to hear that you're having issues with your Fire TV Stick 4K. I have a few recommendations to try and get your device back up and running.
1. Check the HDMI input. Make sure the device is plugged in and try plugging it into a different HDMI port.
2. Use a direct power source. Ensure you're using the power adapter that came with your device and plugging it directly into a wall outlet.
If you have any questions or need assistance, I recommend calling Amazon customer service, available 24/7, for help with the device. You can reach them at 1-888-280-4331. I hope that helps. Have a great day!

Hello Leezettecamacho! Thank you for providing feedback on the experience you are having with this Fire Stick. I presume you are referring to the Alexa Voice Remote for your Fire Stick as the Fire Stick should not be coming apart at all. This should not be happening to your remote. If you are still within your exchange policy with the store you purchased it from, I would recommend exchanging for another one. If you are currently outside of the exchange policy, I would recommend reaching out to Amazon Customer Support at 888.280.4331 to explore your options and troubleshoot further. Thank you for your feedback and I hope you have a tremendous day!

I am sorry you are having this issue with your Fire TV Stick 4K. Let's make sure you're using the included power adapter, and that the adapter is plugged into the Fire TV Stick (and not the TV). Some TVs feature powered USB ports, but they are not recommended for use with Fire TV Stick.



Physical objects can block your Wi-Fi signal. We recommend using the HDMI extender or adapter included with your Fire TV Stick. It optimizes the physical location of your device and can improve Wi-Fi connectivity.



Disconnect the Fire TV device from the HDMI port then plug it back in. Try replacing your HDMI cable with a new one.
Restart your Fire TV device and any home network devices like modems or routers.

To restart or power cycle your modem and router, unplug the power adapter on each for several minutes.
Reconnect power to your modem first.
When the modem is connected to your Internet service again, plug in your router.
Restart other connected devices after your router and modem have fully restarted.
Also, check for any potential router firmware updates. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you for your feedback. I hope this information is useful.

Hi VJoyM,

We are sorry to hear that you are not pleased with your Fire TV Stick 4K. The device requires a current Amazon Account and connection to Wi-Fi for optimal functionality. You can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331! Hope that helps!

Hello JoeM, seems as if your Amazon Fire TV Stick streaming device is not working for you and you were given the wrong unit. If you are within your return period you are able to exchange through the same channel of purchase and receive the correct device you wanted, which can give you a better experience with the device. Hope this helps and solves your case. Have an amazing day!

Hello PreciousM! Thank you for taking the time to review your experience and provide feedback. I am terribly sorry you are having trouble getting your Fire Stick connected to your internet. There are a number of ways to troubleshoot this and we would love the opportunity to work through it with you further to see if we can resolve your issue. Please reach out to Amazon Customer Support at 888.280.4331 for further assistance with this. I hope we can help and that you have a terrific day!

I am sorry to hear about the issues you are experiencing with the Fire TV Stick 4K. Here are some troubleshooting steps to try to help resolve the issue with updating. 1. Check that your Fire TV device is connected to the Internet. 2. Go to Settings, and then select Network. 3. Press Play/Pause on your remote to test your connection. If your device has connectivity issues, restart your home networks devices, such as your modem or router. 4. Unplug your Fire TV device. Wait one minute and then plug your device back in. 5. Confirm that your Fire TV device has enough available storage to download the update (at least 500 MB): Go to Settings on your Fire TV. Select My Fire TV or Device & Software. Select About. Select Storage. Tip: To increase your available storage, uninstall apps by going to Settings on your device. If these steps do not help, and you are still having functionality issues you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful, thank you!

Hello Mike,
I am sorry to hear of the issues you are having with your Fire TV 4K Stick. Here are some other troubleshooting steps to consider: Make sure that your Fire device is within range of your wireless router and has a good connection. Check that your Fire device is away from any devices that cause interference (such as microwaves, baby monitors, or other electronic devices).
If you have several devices connected to your Wi-Fi network, try removing some of them to reduce congestion.
If you have a dual-band router: The network name (or SSID) is different for both the 2.4 GHz and 5 GHz band. If using a 2.4 GHz network, channels 1, 6, and 11 are the best channels to use with your Echo device.
Connect your Fire device to the 5 GHz band of your router (if available).
Restart your Fire device and your Internet router and/or modem. If these steps don't work, you can reach Amazon Customer support 24/7 to assist with your device. You can reach them at 1-888-280-4331. I hope this information helps, have a great day!