The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 1 out of 5 stars
Disappointed
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrible product. Doesn’t work properly. Amazon needs to stick to delivery vs product
Brand response from Amazon Devices Customer Support
Posted .
Hello MrRabbit! I do apologize that you are having an issue with our smart thermostat and I can absolutely understand how your experience would be frustrating. I can definitely attest that if it is not setting to the correct temperature, that this is not the experience that one should expect from this device. It may be a defective device or an issue with a setting causing this issue. I would highly recommend reaching out to Amazon Customer Support at 888.280.4331 to see if they can troubleshoot with you further or to determine if it is in fact a defective device. Having this device personally, I have not had this experience with it and it has been great. Hopefully, Support can assist in providing that same experience for you! We thank you so much for your feedback and I hope you have an amazing day!
Rated 1 out of 5 stars
Nope
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Needs to come with all required parts. Don't like the lack of clarity.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great with Alexa and worked great with my AC, when the heat came on, it constantly used my Aux heat and made my electric bill 4 times higher. Removed it and will not be installing it back.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like it my wife hates it. Easy to install. I like being able to change or check the temp on my phone. I have not used the routines but will when we go on vacation.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Installed it a month ago in an Airbnb that I own and is working great so far. Needed the WI-FI thermostat to track the guest usage and temp. I can set the limits on the heat and AC settings, just what I needed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great once it's set up. Impossible to setup if you own an iPhone 6S. Took a lot of digging on the blogs to find out that aspect. Would've been nice if Amazon had made that omission in their descriptions. Great value when paired with the Golden State Energy Rebates.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This works well with the Amazon app and Echo devices, which facilitate remote control of the thermostat. BUT the Amazon hunches that are supposed to learn your habits and do automatic adjustments are a JOKE. They are never right. Each time, I provide the requested feedback on whether the hunch was right, but it never learns or adjusts. The next day, the same hunch causes the same wrong response. I have even been seeking help from Amazon’s customer service reps and they have not remedied the problem. So, basically, this smart thermostat is not very smart.
This reviewer received promo considerations or sweepstakes entry for writing a review.
works well connections marked and good instructions. Had to manually find with device on Alexa, barcode setup does not work. Still took only 20 minutes to install.