Customer Ratings & Reviews

It was a Christmas gift for my daughter so when she returned home from the holidays she was excited to open the pen and use it. We’ve been trying to get it turned on for 2 days and nothing.

Bought this end of May and didn't even last a month before it stopped working. Took it back in and exchanged for a new pen and works fine now.

My hand wasn’t steady enough, no drag on the pen when you write.

The inability to determine if this pencil was compatible with my ipad was ridiculous. Not only was it not compatible, the return date was missed. So I have a paper-weight. Another reason not to buy at crap-buy.

“Great quality, easy to use, and worth the price!”

It doesn’t work with all iPads with magnet only certain versions- you never truly own an Apple product they always keep control of it

I bought an apple pencil pro for my daughters ipad 10. I waited less than a month an they wont let me exchange it. No go. Its not capable with her model.

Best Buy sales guy didn’t have a clue and sold me the wrong one. Even argued with me when I said I don’t believe that’s the right one. Lovely customer service fail.

Did not work did not like this product. It did not work on my daughter’s tablet at all. Want my money back

I bought it but didn't fit with my Ipad. So, I returned and bought Pro.

I returned the item to the store unused. Store failed multiple times to return my call regarding an issue. When I retuned the item the clerk said we don’t take calls they go to an outside phone center. I called the number in front of him and stated that the person on the other end, and that person confirmed he was in the Franklin /Brentwood store. I asked for a manager Jeffery to call back several times and my request fell on deaf ears.

The Apple pen i was recommended did not work with my Ipad i bought for my daughter. It was a lot of money and sad to have paid for it even with Best buys geek squad help.

Was great when it worked, then randomly broke and won’t start charging again when connected to iPad. Says it’s connected for a few seconds then disconnects. Very disappointed, usually Apple has high quality products.

Not versatile. Thought it would make things more enjoyable. Just a headache.

If you want to earn the right to be able to track your pencil tyen plan on spending 10x the price for a new iPad. Apple is a joke. Im glad my decision to only use reasonably priced 3rd party accessories was validated.

Does not work on majority of iPads. I did not check the compatibility and ordered. Now not able to use the pen. 0 stars to Apple

It’s a good Apple Pencil I just think it’s harder to use. Nothing that special about it.

I purchased an open box option, with curbside pickup . So , when the employee gave me the pencil I never once opened the box and to my surprise when I got home it was not inside ! I have tried calling them and they dont pick up at the pacoima location. Now i have to go in person and waste my time and explain that its missing . Im so upset since i needed for work .

Doesnt work with 10th generation. So frustrating to find out after purchasing together with the ipad i purposely bought it for.

I bought the pencil as an open box and when I tried to use it, it appeared that it was already registered by another user. Best Buy offer it inspected and without a lock, but that's not true. Unfortunately, I don't live in the USA to return it in-store.