Customer Ratings & Reviews

Wouldn’t sync to my iPad 10th generation. Had to return.

I got this pencil for my iPad 10th Gen and it sounded like a better fit than the first gen Apple Pencil. This pencil worked for maybe two days and never connected to my iPad again no matter what I tried.

cannot get the pen to work have tried multiple times

It gives my iPad streaks so bad I had to get apple care for it just in case my screen gets damaged, nevertheless if you need one, be aware your screen might get damaged because of the magnets.

Terrible pencil and design, it has less features than the previous pencil 2, and the usb-c port is not in a great area

Don’t work long and easily gets lost……….:::::::::::::::

This item does not charge and therefore it does not work.

Was told it would work with new iPad. It didn't. But the feel was nice

There was a box for the Apple Pencil but the box was empty. I immediately contacted customer service and they sent me another one out. Upon receipt of the missing item I opened the package only to find another empty box. I contacted Best Buy again and let them know what happened and they submitted a refund request. However I haven’t received a refund as of yet nor have I received an email stating a refund was going to be issued.

I haven't received the product yet, and I was told outright that I wouldn't be getting a refund because I forgot to pick it up from the Best Buy store near my house. This is incredibly frustrating and feels like a scam. Very disappointing experience.

I ordered this Apple Pencil on 4/28. Best Buy outsourced delivery to Roadie. They did not pick it up on time or deliver. No communication was sent to me by Best Boy or Roadie. After multiple online chats I still have not received the pencil or a refund on 5-11. Terrible customer service by Best Buy. Not the first time this has happened either. They need to stop outsourcing to Roadie who is giving them a bad name.

My original Apple Pencil works better than this. It has none of the features of the OG model - What a rip off. Just buy a adapter for $9.99 (if you still have your original)

Didn’t find easy to use, never paired to my iPad so I had to return it!

No indicator light for charging, and doesn’t seem to charge at all. Returning!

Bought it for my kid for Christmas and it didn't work so its just been in the closet collecting dust. i don't know how it works. Didn't have the money to waste and wish i would of kept that money.

The pen was not connecting to the iPad. Took it to store for help and was told need to pay $40 to connect. So, I return the pen instead. No more Best Buy. I got the WORST buy experience.

I had told the it was not compatible with my I pad

This pen is not the best. While it still functions ok, it takes several times pressing down for it to actually work. It’s not very smooth and hard to work with. I do a lot of photo editing and it’s especially hard with the way this pen was made. I have heard this is an issue with this pen and to go to the second generation pen.

Wrong pen for my wife’s I-pad, she wanted the pen that charges by the magnetic strip at top of I-pad

Decription says it works with generation 10 ipad and even the customer questions section said it worked with this ipad. It doesn’t though so don’t waste your time