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Customer reviews

Rating 4.7 out of 5 stars with 773 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 773 reviews
  • Rated 1 out of 5 stars

    What a disappointment.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking it would help navigate apple tv on my LG TV. First, I couldn't get it to charge, that I could tell, more make any connection the the tv. I got two UBS_C connectors, and tried over three nights to get it to charge. No luck. Of course no way to tell it was charging or not. Returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work no matter how many times we followed directions. Geek squad failed to show up twice rescheduled for today. Hopefully they will show. To add matters worse when I called to speak with a supervisor I was put on hold for 40 minutes so I just hung up. This is so unprofessional and unacceptable customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to finally have a remote that is more controllable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    POORLY MADE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this in October 2024 and in February 2025, it no longer works. Yes, I’ve charged it and it’s DEAD!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Better than the original

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its better than the original. But still is difficult to navigate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty remote

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote stopped working after 3 weeks, and bestbuy has a 15 day policy on purchases so I couldn’t get an exchange or refund on this,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple TV Remote.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item stopped working after just one week.I tried to return it to the Best Buy store and was told that I need to go to apple.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst, I have never replaced a remote for frequently than this one it’s terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failure of Apple TV bix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work Apple TV box still doesn’t work.!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A much better remote for Apple TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the remote that should come with the Apple TV. See you in the price as it is what it is certainly how much is 30 a remote and has a few more bells and whistles.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Charging Port Error

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought it I didn't realize that they had switched the charging port to a USB-C so I don't have any way to charge it now.,.,.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple Remote replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with my Apple box and as a result I will be returning it as soon as I return home.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is not working correctly, not sure why, but I have missed the return date

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke down in less than 2 month. Such a very bad quality

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Its a hit or miss with this one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the touchpad is a hit or miss. Sometimes it works flawlessly and sometimes it stutters or cuts of tracking. Otherwise, it's a solid remote. Replaced my previous GEN 1 apple tv control. The price tag is a little steep, but then again, it's an Apple product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Siri remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new siri remote is an excellent upgrade from the previous remote, but not really worth the $60

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dog chewed the one it came with and this one works great. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great update for my Apple TV. Old remote style was glass??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple Siri Remote is a really great quality remote. I like the sleek design and how smooth the buttons feel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Siri Remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, even with an older Apple TV. I had to get used to some of the newer features, but...

    I would recommend this to a friend
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