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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1497 reviews

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Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the video quality, ease of use, and battery life of the Essential Wi-Fi Smart Video Doorbell. Many also found installation straightforward and motion detection reliable, with positive feedback on night vision capabilities. However, some users experienced connectivity issues and noted occasional delays in response time. A few comments also mentioned the size of the wireless version and some difficulties with the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,497 reviews
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Great product - there is room for improvement!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great battery life. I don't like how it rings in the app; I pick up the call on the phone - there is a delay and rarely an audio on time. I wish Arlo would give free recording on cloud atleast for one camera and atleast for 3 days.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Lag, Size

    Rated 5 out of 5 stars

    overall good camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good camera a little bulky and small lag but better camera quality than others

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 4 out of 5 stars

    Good images, easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have pretty good images and were easy to install. The image is rounded which looks a bit different from what was shown, but not an issue. The notifications can be delayed, though.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Response time

    Rated 4 out of 5 stars

    Nice picture but...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. Response time for it to start recording can be slow. It sometimes misses delivery drivers that are quick. For home security, a wired set up would be more practical and effective.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 4 out of 5 stars

    Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install its okay i just wish i would get a quicker alert on who is at the front door. Also, the alert to when someone presses the doorbell its a bit delayed. But its camera is good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Lolo in Palolo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with Arlo home security camera system all from Best Buy. This Video Doorbell camera (wired) has been reliable and not given any problems. The video and audio is great and very satisfied with this purchase/camera. Cannot think of any improvements I would consider on this product and glad we purchased our system from Best Buy, with great installation, service, and customer support.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Great doorbell with amazing function

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been an Arlo user for over 3 years and this doorbell follows in the footsteps of great quality, function, and ease of setup. Ive been very impressed so far with my expectations have being met. I like that its kept separate in operation from my other security cameras but still being controlled by the same app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 4 out of 5 stars

    Good Doorbell camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was fast and the quality is great. Just wish it could be a little more stable against the wall. If someone wanted to, it would be easy to come right up to it and rio it off.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Video quality

    Rated 5 out of 5 stars

    Great Video Doorbell

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality videos that are so sharp and clear. Easy to install. Battery is hardly even used and I have a lot of activity. Makes me feel more secure in my home. Highly recommended. Great value Videos at night are just as clear and bright as if they were recorded at noon

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Delay in detecting motion is its setback.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Video Doorbell Wired, a prominent player in the smart home security field, presents a mixed bag of features. With a strong personal Wi-Fi setup, I anticipated a flawless operation, particularly in motion detection – a crucial aspect for any security device. However, my experience has been somewhat underwhelming due to notable delays in motion detection and a constrained field of vision. A primary concern is the lag in detecting motion. The device often takes a few crucial seconds to recognize and alert me to someone's presence at my door. This delay, while brief, is significant in a security context where immediate response is key. This performance is slightly lagging behind some of its competitors, which offer more instantaneous motion alerts. Another limitation is the field of vision for motion detection. It's somewhat narrower than expected, potentially overlooking activities at the periphery. This limited detection range can be a significant drawback for users who require a more extensive surveillance area around their front door. On the brighter side, the Arlo Video Doorbell Wired excels in video quality, delivering sharp and clear footage. Its installation process is straightforward, appealing to those less technically inclined, and the app interface is intuitive and easy to navigate. In sum, the Arlo Video Doorbell Wired stands out for its high-quality video and user-friendly design. However, its delayed motion detection and limited field of vision are considerable drawbacks. It may suffice for users where video clarity is a priority, but those needing prompt and extensive motion detection should consider alternative options in the market.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to share your feedback. We want to clarify that there are multiple ways to optimize the motion detection of your Arlo cameras detailed here: https://kb.arlo.com/1015583 get more details about managing motion detection sensitivity here: https://kb.arlo.com/41.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Motion detection, Video quality

    Rated 3 out of 5 stars

    Some what ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the biggest fan of it but it’s ok for the video quality..I like that the video is clear and that you are able to talk through it if needed..when it detects a motion it does send you a message letting you know if it’s a person, vehicle, animal or package...I also like that you can hear what the person is saying while it recording.. I do not like the fact that sometimes it does not let you know if there is activity going on.. I had visitor in his car out side while I was out and I didn’t not received a message until my visit called me letting me know they were outside on my driveway waiting on me... I was pretty upset but it does seem it gets most of the activities... also idk if it’s just ours but it does not ring my doorbell it only sends me a message to my phone and it makes a sound but you can only hear it if your close by.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this doorbell!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our home we’re renting did not come with a built in doorknob, and with the area we’re living in, we needed to invest in some security. We bought both the doorbell and the floodlight and so far we are loving them! The fact that it can determine what’s a person, what’s an animal and what’s a vehicle is really cool. Also, the customization is astounding. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from the ring, video doorbell to this. Couldn’t be happier! Lag is less, and the picture quality is absolutely better. Not to mention, it has a sleek appearance. I absolutely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from the ring, video doorbell to this. Couldn’t be happier! Lag is less, and the picture quality is absolutely better. Not to mention, it has a sleek appearance. I absolutely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Doorbell Cam

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doorbell works great, both day and night, would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Skybell doorbell that often lost connectivity and captured still shots many times instead of video. I am very pleased with how easy it was to install and connect. This integrates well with my Arlo cameras. It alerts you within 1-2 seconds of the button pressed on all connected devices. I also bought the wireless chime that was easy to integrate into the system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Perfect companion to Arlo security cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, and easy to set-up. I already had the Arlo 2 camera system, and adding the video doorbell was very quick and easy. High quality video and audio. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    Excellent wireless option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this video doorbell. The video quality is outstanding, crystal clear. The fact that's it's huge compared to the wired doorbells on the market is actually a plus to me. I WANT people to notice it and know they're being recorded. Notifications are very quick, sensitivity is great, and battery life seems to be excellent also. Very happy with this purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 4 out of 5 stars

    Some Delay but overall great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install (using the battery operated, wireless option). The video quality is phenomenal!! The speed at which it calls your phone once someone presses the button is also fast. The only issue I have, however, is the lag time in transmitting video feeds to your phone, as well as how quick it starts recording. Overall, I like the product and recommend it, but just be aware of these minor issues. For instance, I have a Gigabit internet speed and 36 Meg upload (more than fast enough, based on their recommendations). However, when I want to view live video (not necessarily when it senses motion), it takes about 7 seconds for it to show up on my phone (using the Arlo app, which is awesome, by the way). When a motion trigger occurs, there’s only about a 2-3 seconds delay, so that’s not too bad. Hopefully, with firmware updates, they can improve this aspect, but otherwise, this is an excellent device. As for charging, it can take a while, so don’t expect anything fast there (maybe just a few hours…4-5 I think). But battery life is approximately 1/2-1% per day, based on not playing with it (going in to view live video to show everyone how cool it is). Of course, with any battery operated device, the more you tinker with it (or if you have multiple motion detection events), it will naturally drain the battery faster. Therefore, do not judge the battery life while you are still in the “new owner” phase, but rather wait until you’re only accessing it when motion is triggered, etc., before you assume the battery’s effectiveness. Kudos to Arlo on a good product (with a little room for additional improvement).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    Good doorbell

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a happy customer, don’t hesitate to buy it, especially if uou want to have wireless doorbell, youll need to charge it maybe once a month which doesn’t takes a lot of tike. Great product overall, quality of picture is good

    I would recommend this to a friend
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