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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,470 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup and fast connection speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to setup, speeds are pretty good, over all very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast to install and compatible with the Comcast cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does what it needs well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem combo does everything I need. First time I have used my phone in the triple play from Comcast, and it works fine. Speed on this product is good - I called customer support and they were very helpful to ensure the product was optimized when laptop was having wi-fi trouble. I also like the design and visual appeal.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great router, good distance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router gives a good distance, strong signal, and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It was a good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and works well. It was compatible with my system and was easy to configure.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router / modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this ARRIS SURFboard router to avoid paying modem rental fees from my local cable provider. The set-up was easy and so far I am extremely pleased with the connectivity. The ultra fast downloads speed is like a night vs day comparison to my old unit. I highly recommend this ARRIS to anyone looking for a high quality router modem combo.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router and Modem Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like it a lot. We needed multi ethernet connection and we found this one with 4 and faster capabilities. We needed it, because the two of us now work from home. It is pricy, but Best Buy had a sale and delivered quickly. It was also nice to find out later that our company will reimburse us for upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to install operates good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as described very fast wifi easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great Wifi Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here is what I was looking for...my own Wifi modem & router in one. It came in quite handy when my other wireless router decided to die.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cut the cord....Xfinity supported wireless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same product that Xfinity has to rent except this one is white. Seems like the internet speeds are faster than they were with theirs (although I forgot to do speedtest before cutting theirs off). Wireless is strong and fast. Reduce your cable bill by $11 per month (plus taxes)...pays for itself in less than the term of a 24 month contract.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, great speed & realibility - highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great modem router for the family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed and ease of use is wonderful. Will recommend this to everyone, though pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 4 out of 5 stars

    Fast and easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up, pretty much plug and play with Comcast, good Wi-Fi range

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Comcast User: I want to own my own equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer to own my equipment instead of renting it from comcast. I also use home phone, TV and Internet services from Comcast, which means the normal router BestBuy recommends will NOT work. If you have home phone (and I'm not referring to cell phone) AND internet service with Comcast, then you need THIS MODEL. It's easy to set up and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely compatible with Comcast and easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Strong signal. No drop. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerful modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem/router/WiFi combination to upgrade an old modem I had, which couldn't keep up with today's devices without freezing. This model is able to keep up with the demands of a desktop computer, camera security system, streaming video and TV. No glitches; product works well.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Replacement Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was recommended by a store employee. I initially was just going to replace my old Netgear router. However after discussing my home set-up with one of the store personnel, he recommended this modem replacement. It replaced my old Comcast modem and also allowed me to create a network and connect more devise. I did not need another router after all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the price. Easy to connect and looks great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    This product had good signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast speed, good signal, easy to install, save money

    I would recommend this to a friend