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Customer Ratings & Reviews

Your price for this item is $159.99
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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,470 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what it is supposed to do and is attractive and easy to understand. My cable installer was quite impressed and said it was an excellent purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After an online search I decided to buy the Aris AC-1750 as an upgrade because it allowed to install a phone line and it was very ease and simple to setups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Modem is fully compatible with Xfininity's modem. In buying this we save $12 a month on our cable bill. We should have done this 3 years ago!!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have I had a problem with an Arris. It has been great to support my TV, internet and phone without any problems. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it’s so fast and i think ive made the right decision to use a third party wifi router

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble setting it up because the instructions are tied to one cable company...once it was going, however, things are working well

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great alternative to Comcast Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase, and I highly recommend it. Works exactly like the Comcast rental modem/router...in fact, they look the same.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Home router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this route to help with the issues we were having with wifi and internet as well as speed. This item works great and took care of our issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Saving Money on Comcast Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard was very easy to hook up. Did not have to phone Comcast for assistance. Saving $13 per month rental fees on cable bill.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Sub for Comcast Rentals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is much better than the router/modem that we were renting from comcast. it was challenging to set up. but seems to deliver better than the rented one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good cable modem with voice and Ethernet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for cable modem with voice and there were only 2 cable modems I found online and only company that made these was ARRIS. So I had to buy one of these and the Best Buy Store in NJ I went to had only this model... was expensive (same price online also)... had no choice and bought it. Working good so far and only problem I feel is the internet speed is slow. From Xfinity I got the Blast service (200 Mbps) and Xfinity folks told will have to call ARRIS to make adjustment on cable modem and have not done yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug a play replacement was flawless. Took out the old and followed the set up instructions. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best WiFi cable modem IMHO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace Xfinity’s unit. This allows me to save $10 a month so it pays for its self in 2 Years and I think it performs better than Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Its a beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to install, using it with comcast. The price is on the higher side, but if you want to have a phone in future it is all in one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more rent no more slow internet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my internet service with comcast and need to rent or buy compatible modem. I found this one as perfect fit more me. it's took ten minutes to install and software update for comcast service. Has built in Wi-fi and four port switch router built ion with giga bit Ethernet port. No more extra router to buy and manage. There are two port for voice service with comcast which I do not needed. Fast 190Mbps speed internet on test Wi-Fi(2.4Ghz and 5Ghz show 170Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad i got this, saves me paying comcast monthly equipment fees. it works perfectly. My only regret is that i wish i had gotten it sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system was very much a blessing and it was compatible with the in-house system. So I kept this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router plus issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is working great. Luckily, I had someone here to install it. My only issue is that every time I purchase something from Best Buy, I get scammed by The Geek Guys. This time they wanted to charge me $400.00 for some year subscription!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast!! My family and I no longer fight over bandwidths. We can do high def Netflix, download a huge file, and play online games all at the same time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does well what I need from it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on the recommendation of Best Buy salesperson. I wanted a modem to handle television, internet and phone bundle from Xfinity/Comcast. At least at the time, it was the only choice available in the store that would handle the multitasks. It does a fine job at all tasks, and should have capacity for about any future bandwidth improvement imaginable. The only shortcoming is that it didn't come with a backup battery to enable operation during power outages. I bought one online and installed it. now I have to wait for a power outage to check out the operation of the whole system, including the battery.

    I would recommend this to a friend
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