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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 9,207 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multiple ISPs approved. Super easy setup, very fast reboot time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace and older modem. After researching on the internet, this brand was highly recommended. I've been using it ever since and I'm very pleased with it. No dropped signal, or slowing.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simplicity that works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for a week with optimim service and I'll say no issues. Super simple install, easy access to MAC address on box and modem. I have this coupled with the Google WiFi router. Perfect for a one bedroom apartment. Worth saving that money on a monthly fee.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Beats renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surfboard is a great alternative to renting from cable companies. Easy install and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Speed for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was the first upgrade I had in years. The speeds are absolutely amazing. My only complaint would be with my ISP. Most cable internet packages aren't at 105 mB/s, so make sure to see if this modem is the one for your tier speed. Also make sure your computer can utilize the speed. You will need a gigabit network adapter. Anything under 105 mB/s is considered "fast ethernet." Same with your router, you will need something to support a gigabit connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No known issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my comcast network. I have no known issues. One minor issue is the bright blue light, but it doesn't bother me. I'm more concern with the functionality, which is working so far...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided it was time to stop paying a monthly lease fee to the cable company for my modem. This one was pretty inexpensive and within 8 months of purchase the saved lease fees pays for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Startup sequence is important when using this with a router. The surfboard needs to be completely online before the router is powered up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    SB6141

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use with my Time Warner internet. It has increased my internet speeds and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast! No rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I cannot stand the cable company but they're a necessary. Mine charges $8 a month for their modem that they maintain complete control of. Recently my cable company decided to make everyone's modem/router a public hot spot! So this modem, it's faster then the one from my cable company, doesn't need to be reset or cleared out every week or so and you pay once for it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Basic but works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to upgrade my ISP and the router works as advertised. It's a good economical buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    high speed modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to use with Time Warner Cable internet. It's fast and easy to setup. I liked that Best Buy was able to price match this product with Costco's price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Comcast Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying the monthly rental fee for my comcast modem, so I purchased this modem. Took a little bit of initial setup, a phone call to Comcast, but other than that, works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'd did make the connection faster than my regular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the results, but now I may have to change the modem soon due to my provider not servicing that model any longer in the near future. If you are vying this to replace a Comcast modem, dont. It will be obsolete very soon, as informed by comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems installing, quick. Performance exceeds my previous Motorola modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more rental from the cable company. Works great. Small size makes it easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Simple, no maintenance setup to connect online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent modem that was easy to setup and once up and running required no other attention.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If only Comcast was as good as this upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replacing my mom's modem (she's 97 and online every day!). If only Comcast was as easy to contact and work with as the Geek Squad at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great so far--Saves MONEY, no more rental fe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NO MORE RENTAL CHARGES ..BBY should push this product more (put it on sale more often) saves your members form having to pay rental charges monthly (and brings them into the store-LOSS LEADER??

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Very EASY to set up + save monthly rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for one month. The speed is great and no problems.

    I would recommend this to a friend
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