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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 9,207 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it promises. Sets up easy and works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to switch internet service providers more than a month ago. I did my research and purchased this awesome cable modem with Best Buy price match. I am really glad I did! Fast, reliable and I do not have to pay a monthly lease for a TWC junky device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    surfboard is seamless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SURFboard DOCSIS 3.0 High-Speed Cable Modem was a simple choice to marry up with my 50mbps internet provider. Transitioning from their cable modem to the surfboard was seamless. No glitches, no issues, no downtime. The surfboard has been humming along just fine

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Xfinity Blast service...75mbps....no issues with activating the modem...previously I had SB51XX motorola model which comcast no longer support....had to replace it...no need to buy the higher expensive models that offer higher download speed with additional features...because your service provider speed is what matters...!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best price I could find on what is probably the best cable modem on the market. My download and upload times increased tenfold. The shipping was fast and convenient and setting up my account was a cinch. I am more than satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    better than the one from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of paying Comcast $10/mo for a lower rated modem. Was on sale for $79.The online provisioning doesn't work. requires a phone call to Comcast to set up. Took about 5 minutes. Once set up, it has performed without incident

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Just as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this modem as a result of our old one that quit working. We read several reviews and decided on this one because it was the best price. It works as described, and once we contacted our ISP ( cable company) it was up and running. The speed is great, even with heavy Internet use. Great product and we have had no issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to free me of the monthly rental price my ISP charges to use their modem and gain more control over my network. Mission Accomplished. It's fast and doesn't cost $10 a month and paired with my 802.11ac I get strong uninterrupted connections.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one we had worked great and then just stopped on us.Not sure why but there are always that one in the batch that has a issue. We returned it and got another one and so far it is doing a great job. It is nice looking and easy to set up. You will enjoy it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cable modem for an active household

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my rented modem with this one a few weeks ago and noticed a major increase in shared performance over our busy household network. I had to register it with my cable provider via a phone call, but it was a simple process and worked the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and it works great with my internet!!! I didn’t have to lease so it was an even better choice. Affordable and works well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    East to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent link with Other Internet Providers. The store salesperson was very knowledgeable and helped me to select the correct modem. It was very easy to connect and it worked perfectly the first time. I have not had any problems with loss of power or issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews as always sand then decided this was the one for me. I have Comcast internet and it took me about 10 minutes on the phone with Comcast and I was surfing in the internet. My internet is fast and not sluggish like before. It works great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No monthly rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great to avoid the rental cost of Time Warner Cable internet! Easy set up, but I had to call my internet provider and have them "flip a switch" on their end before it would work. But worth the time, and my internet speed increased!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great replacement for Time Warner's rental modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to purchase rather than rent my modem. This was one of many on the Time Warner "approved" list. The fellas at Best Buy where a help to narrow down my choice. No problems setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    modem for comcast xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this for my comcast xfinity subscription, much better than renting from the cable company, easy to set up, have had no problems so far after approximately two months of use, would highly recommend to anyone who doesnt want to waste $ renting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got rid of the issued modem/router from my ISP and purchased the Surfboard. So far it's worked flawlessly with no issues at all. It was just as simple as connecting the coax and power cable and after I called my ISP to have it on my account I was done.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works just like it is supposed to!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no issues with it! Works great! The price in store was not same as online so had to pull up price on phone and prove to guys who pressed me on buying extra warranty which I did not after he continually pressed me about it! That I did not like!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Easy, perfect replacement for identical old model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this unit when it was made by Motorola. It's identical to the unit that Arris makes. When upgrading internet service, my old one refused to connect to the network. I went to my local BB to get another one, just to check and voila, the new unit worked immediately. It's perfectly fine for 100 Mbps service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast Modem - Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having problems with internet crashing with old modem. Installed this one with ease and the 2 bands provide great streaming and gaming for our numerous devices throughout our large two story house.

    I would recommend this to a friend
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