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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 9,207 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was easy to set up and has had good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went middle of the road on price for this item. Seems to be working fine. No issues with set up and no down time with connection on internet and cable. Talked to two best buy guys; both recommended this in store product. Kept me on budget with a quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Way better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted to get this instead of renting a modem through my cable provider (saves on the per month bill and I have the choice of getting something a little nicer). This thing is fast and super easy to use. No buttons, just an AC jack, Coax port and a ethernet out. Instructions are easy to understand. I'd definitely say do this instead of renting a modem. Economically, you'll be better off and, performance-wise, you'll also have a better modem than the ones provided.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup, Speed

    Rated 5 out of 5 stars

    Fast Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem to replace an older Motorola modem that finally died. Set up was easy and I could see an definite increase in speed. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good bye rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not only did i finally pull the trigger and not have to pay comcast the rental fee anymore - but when I combined this with my new tri band router I was actually getting about 3-5mb down and up faster than using the comcast xfinity modem/router combo.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly haven't even tried this modem out. i bought it to replace the last motorola surfboard unit because of the needed speed of this unit! I feel confident that this product will work as advertised and should'nt have any problems. Good luck!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem - Saves serious $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with TWC, WOW, and many other carriers. Purchasing your own modem saves money within a year of ownership by not having to pay your provider for modem rental. I've actually had steadier and more reliable service since switching to this guy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this modem and have had no modem based issues. The setup was plug and play so that was also easy. Speed is only limited by my hillbilly hi-speed from Comcast. I give it five stars for being the least of my worries.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works for what it is supposed to be used for. Internet doesn't appear to be lagged or anything. Overall very impressed and probably wouldn't need to get anything that is supposed to be faster because it would probably work just the same!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    No problems, works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked right out of the box, no problems, easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup and Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after my previous modem stopped working. Setup is very simple and straightforward. This is a great replacement if you are currently renting a modem from your Internet provider. You are 100% able to use your own modem and over a few years of renting you could have bought several of these. Comcast Setup Note: When adding the modem to Comcast you will plug your laptop or desktop into the modem with an Ethernet cable (don't use your cell phone to activate). Once connected you go the activation website for Comcast. You won't be able to browse any other sites, but you can get to the activation site. Go ahead and activate your modem and you will be up and working. From this point you can plug it into your router or leave it connected to your device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is easy to set up and really improves speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after reading a bunch of online reviews. It was super easy to install myself. I got a great d al at Best Buy with price match. I would recommend this to anyone especially if you are paying a monthly fee to a cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my SB6141 with this. There is a huge difference in speed and performance.I have only 15mbs so I am told that the next lower end model will work fine for my speed but I went with this model and no regrets. Very reliable excellent performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to stop paying TWC the monthly fee for an old modem. I hooked this one up, it was simple to do. I had to call TWC so they could get the model and number. It has been working fine. The lights on it are bright. Good modem for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Speed

    Rated 4 out of 5 stars

    modem certified to be used with TWC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My primary reason I purchased a modem was to delete my monthly rental fees. It was easy to install and my download speeds greatly improved along with the glitches i was getting from spectrum.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good Modem - No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I recently bought a house and did not want to "rent" a modem from the cable company. Totally worth it to go out and bye and it is not hard to set up (you can call your company and they will walk you through it). We both have smartphones and laptops and have had no issues with upload or download speed. I also do some online gaming and haven't had issues yet. Of course a salesman may try to talk you into getting one with more ports but for a small family or personal use, this will easily do the trick. Satisfied thus far. Cheers!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great for the Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to set up, and great for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to jump up to DOCSIS 3.0 to take advantage of the faster internet speeds in my area and this modem fit the bill perfectly. I will say that the blue led lights on the face are EXTREMELY bright. This thing lights up my entire closet at night.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Easy to install router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy plug and play model that gives serviceable speeds.

    I would recommend this to a friend
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