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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 9,207 reviews
  • Rated 5 out of 5 stars

    Arris SURFboard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice compact modem! When it's time to upgrade, I always choose the SURFboard. It is also easy to connect to my home network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Buying is better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been solid. No hiccups or need to reboot. The best thing about owning this is I don't have to pay Comcast to rent one. It will end up paying for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Replacement Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my several years old Motorola Surfboard 5100 due to system changes by our Cable/Internet provider. The new Docsis 3.0 was simple to install and was up and running with one short phone call to the cable support folks to give them the id number. Been running less than a week with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Amazing speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are sick and tired of paying the rental prices for your cable modem from comcast or any other cable internet company then get this. It has 343 MBPS and since I have comcast I will not max that out anytime soon. This is an amazing way to go and to save money in the long run. You will have to call your cable company and provide them the serial number and mac address so they can register it to their system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something simple and reliable so I selected this model. Easy to install. Told Comcast they can take back their modem!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the Apple Airport Express, this thing works great. I'd also recommend switch to time warner for internet if your internet kept loosing broadband signal. Then after I switched to TWC, everything ran smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Replaced TWC Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and the setup was simple. Bought this to replace my TWC one so I wouldn't have to pay the modem lease. Good investement, saves money in the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be safe, I normally purchase the most expensive electronic item available so I do not have any regrets. In this case, the modem was not the most expensive but it functions as if it is. No problems whatsoever.

    I would recommend this to a friend
  • Cons mentioned:
    Lights

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem so I wouldn't have to pay a monthly rental to Comcast. Speed tested before and after and the speed was the same. It does glow blue and it is fairly bright. Overall it does what is supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed

    Rated 4 out of 5 stars

    Very esay to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Easy to install and very reliable. Fast connection to the internet. Would recommend to everyone. Very easy to hook your wireless devises to

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works like it's supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem for Comcast. It works great. No issues so far but only had it a couple months. The installer set it up with Comcast so don't know how smooth that would go if you are looking to replace an old modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't go wrong with Motorola!! It's been a Champ so far, and what a upgrade from what I had. Thank you Geek Squad (Ruben) Great purchase with excellent service!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read an article about paying a rental modem from your internet provider was impractical, so I went online did some research and this was the best reviewed on my price range. So far so good it is running very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with TWC but Requires the TWC Modem Too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to most modems, this does not have a phone jack like the modem Time Warner Cable installed, therefore this requires using the TWC modem along with this one using a splitter. I picked up a "kit" or bag which included the splitter and short cables from TWC store for free. There is only one ACTIVE cable that can be used with a modem and this is the one connected to the modem input before adding an additional modem. That cable connects to the splitter input and the two splitter outputs connect to the two modem inputs. Initially I hooked the splitter to a different cable TV connection and didn't work. The reason most modems today don't come with phone jacks is TWC and other providers are required by law to provide a modem for telephone use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Why pay Comcast?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $10 monthly rental for the cable box or buy my own - easy choice. This box is super simple to set up. Plug it in, power it on and you are done. Speeds are the same as using the comcsat gateway.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So much faster.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had earlier surfboard and upgraded to high speed internet. Didn't really improve that much. Son suggested our router may be outdated. It's only 18 mo old. It was. The new one is blazingly faster. All good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to cut down my monthly expenses so I bought this modem to replace the one I was renting from Comcast. It seems to work the same if not better than the one from Comcast and I can use my own router with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Setup

    Rated 5 out of 5 stars

    NICE UNIT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hooked it up and called my internet provider. It was working in no time and haven't had to think about it since then.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Can't Complain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has been doing great so far. I have had it for a few months now and am super satisfied. Doing much better and faster than my previous Doscis 2.0 modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Price

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast easy to setup. Good price. reliable. works with any router

    I would recommend this to a friend
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