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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 9,207 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was recommended by store staff, I purchased it, got it home and installed it within a few minutes and it works great. It basically does what it's supposed to do and I have good WiFi all around the house

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best and Fast Modem :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up works perfect with my wireless router for full range through the house. Looks great to and better then del or leasing a modem through your provide. Best investment made i recommended invest in this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for college students who need effective wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it's technically a bit expensive, rather than just renting one from your wifi/internet provider. But, I have yet to have any problems, and do not regret spending a couple extra bucks.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem due to an upgrade in internet speeds. It has been well worth the little money it cost. It handles the high speed with ease and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this over the cheaper version for future-proofing. I currently only get 50Mbps service, but this one can handle much higher speeds than I currently receive. It has worked well, so no complaints thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem, surf internet fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has worked great so far. I have tested my internet speeds a few times and the download and upload speeds are always higher than my actual internet package with my provider. My internet package is suppose to be 25 Mbps and the average test speed is about 28 Mbps download speed with about a 7 Mbps upload speed. I use this product in combination with a Netgear wireless router from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is pretty fast. The build quality is solid. Extremely easy to install and work out of the box. I recommend this to anyone looking for a nice modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Color

    Rated 5 out of 5 stars

    One of the best cable modems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased 3 SurfBoard modems over the past few years. The first one I purchased was the SB6121 which worked great until I upgraded my internet speed. Comcast only supports the SB6121 up to 100mbps service. I upgraded to the SB6141 when I changed my internet speed to 200mbps. I'm getting about 230mbps download with the SB6141. I'm happy with this modem, I purchased a second one for another location. The only thing I wish is that this modem came in black.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works much better than the xfinity modem / router combo Comcast gave me. I've been using it for three weeks. There have been no sudden decreases in speeds and no buffering problems with Netflix or Hulu.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Does what it supposed to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was gonna be the SB6121 or this one. Xfinity site shows SB6121 been through more tests. I took a chance with this one thinking it being the later model, it must have some improvement. It's been working satisfactorily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed I moved my gam..er Office in another part of the house where my Wifi never reaches. Signal remains strong and I no longer have to worry about dropping my signal during ga..work. Easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New Motorola cable modem works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to a DOCSIS 3.0 cable modem to get better speed for my home network. Had no issues getting started and the configuration went smoothly without any issues. Was back on the internet in about 15 minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues with this modem after a few weeks of use. It seems to be doing the job well. It was easy enough to set up, just a call to Comcast to provide the appropriate numbers and I was online.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    An improvement over our last model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had been using a hand-me-down modem and experiencing drops while streaming movies, and once we bought this modem we've only experienced one (and it might have been on hulu's end anyway). So far so good, only time will tell if it's truly a 5-star product.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Best modem ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace a DOCSIS 2 device that has been in service for years. I needed this modem to support an upgrade in service speed from my ISP, Comcast. Installation was quick and simple; power, coax and cat-5 cable. It took longer to get thru to a Comcast rep to give them the new MAC address and owner serial number. After a few reboots and more waiting on hold, my new modem was online. Combined with three Apple wireless routers, our family now experiences exceptional speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Does what it's suppose to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time Warner started charging me $6.99 a month for a modem lease, so I decided to just buy my own instead of paying them. After a year, this will have paid for itself. It's also the exact same modem that I had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Speed

    Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to review a product so early after purchase but it was simple to set up and my internet speed is very fast. As far as longevity of the product, we'll see.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem, easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is easy to set up. The only thing you will most likely need to do other than plug it in is to call your service provider to provide them the MAC address of the modem itself.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Pretty Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty surprised by this modem's abilities. It was a considerably huge jump from my 8 year old modem, but still great quality for what need (gaming, video streaming, and social media all at once)

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup
    Cons mentioned:
    Lights

    Rated 5 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Blue light is really bright. Kinda have to hide it behind the monitor. Otherwise a great product.

    I would recommend this to a friend
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