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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Sweet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used several of the basic Surfboards that are priced cheap. They all died on me causing me a few days of frustration prior to replacement. I read reviews and saw that the cheap Surfboards had a low rating and this one was high. I spent the bucks and now there are no more frustrations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Modem for Comcast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched modems to avoid paying Comcast's monthly fees. It basically pays for its self in about a year. I've had my modem for almost 3 months without a hitch due to Comcast's amazing service. I work from home about 10 hours a days so I would know if there are any issues. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to upgrade my old Motorola SB. Significant upgrade with higher internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had always rented my modem from my cable company and decided I was throwing away my money. This modem works so much better than any modem I have rented in the past. I should have done this a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good cable modem for Comcast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is really good at providing consistent fast internet without cutting out. I thought it was a little 0tier but have not had a single problem with my Comcast internet.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent cable modem for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked right out of the box. The Internet technician couldn't find the model and left before setting up the Internet for me, but I called customer service and had it working almost before he left the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compatible with Comcast. in fact.... zoom zoom zoom! great speed!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works smoothly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is suppose to. 1 month of ownership and no trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very reliable and easy to set up.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced older system that reset many times..... no issues since I installed this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't complain about a modem that does what it's advertised to do- connect me to the interwebz!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth Upgrading!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Motorolla 2.0. This 3.0 boosted my downloads from 19 Mbps to 65. Uploads from 2 to 5. Unreal difference.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It's a cable modem...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older model Motorola with this one as this one is DOCSIS 3.0. Seems to work fine and the speed is on par or a little better than the previous modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster speeds than Comcast provided modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem so that I wouldn't have to get ripped off for $10 a month from Comcast. The bonus was that I nearly doubled my download and upload speeds. It was simple to set up with a quick call to Comcast to switch the modem on the account.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product at a reasonable price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great. Getting it registered with Comcast was a pain, took 2 calls and about an hour. After that it was smooth sailing.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    great modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not the most technical person, but this was easy to install and set up out of the box

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great DOCSIS 3.0 cable modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace an old DOCSIS 1.0/1.1 cable modem. The download speed when from just over 8mb per second to 36mb per second. It was on the Comcast approved list.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I no longer have to pay perpetual rental fees to the cable co.! This item will pay for itself in less than 10 months. After activation by the cable co. it has worked flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Exceptionally Well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints with this modem. It was a plug in and play, the setup was fairly simple. I'm very happy with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I blame my difficutly in installation with my cable company. I do believe they did not like me buying my modem at Best Buy and preferred that I bought it from them. They had me call product companies at the beginning until talking to the maufacturer of the modem and router that I bought that it was cable company's issues not manufacturer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Motorola product before this one and when I got this modem setup and running, I have seen a speed improvement. I currently use in conjuction with the Netgear router and no issues yet.

    I would recommend this to a friend
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