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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,914 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this modem when we wanted to replace our Comcast modem. Not a problem yet and we've had excellent internet speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Works for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since Comcast FORCED me to upgrade to a Docis 3.0 modem (no reason, not like their services work half the time anyhow), I bought this. Pretty simple plug-and-go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I don't know if this is a good one or a decent one or a terrible one by comparison bc I haven't tried any others but it works fine and I haven't had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does its job. No hassles.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model was recommended on several sites. It has delivered. No issues, no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Easy to hook up, quick speeds, no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should have purchased years ago!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your are wondering if you should get your own modem, stop wondering and do it! Two big reasons that may help you: 1. I'm now saving the $5-6 per month the isp (time warner) was charging me. This pays for the modem in apprx 1 yr. 2. Getting better ping times, slightly better download speed and slightly better upload speed. So, I now have slightly better net stability and speed. 3. You get to laugh at the isp representative when they tell you their equipment is better or that other equipment wont work :-)

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of renting this modem from comcast. It was easy to setup and the Internet activated just fine. I did have to call comcast though to move the phone service

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? The little box does what it's supposed to do! Handles all the speed coming through the line with no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay the cable company to rent there modem if you can purchase.Works great. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the modems on the list that Time Warner gave me. It does the job. I am not that techie so I couldn't tell you about any bells and whistles it has.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy when on sale. Handles the higher download speeds so I can get the most out of the internet service I'm subscribed to.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does it job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not really familiar with Internet equipment. A friend recommends me this one, and it does a decent job. No problem found.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Way better than renting one from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly think this was a great investment and suggest that if you are currently renting your modem from Comcast that you save yourself some money and get this.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Ok to Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my Comcast service and is rated for speeds up to 150gb sec so it should handle very high speed internet service

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Who would have know!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem really did the job! Do your research at Best Buy. They know their business.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem for xfinity customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product replaces xfinity modems that you rent for monthly fee. Why rent when you can own one. No problems with this modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great replacement for rental modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to eliminate my monthly rental fee from my cable provider. Installed easily and was up and running in minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup did not even have to call my internet provider just hooked it up and restarted my computer, again SUPER EASY

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an easy install. Followed directions provided and was up and running in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem for your home network!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the Motorola Surfboard 6120, and it has served our needs so well! We are very pleased with it. Easy to install, compatible with Time-Warner cable service, great for our home network, Our home network is used for internet surfing, e-mails, watching You Tube videos. We don't really do a lot of video streaming of movies though.

    I would recommend this to a friend