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Customer Ratings & Reviews

$229.00

Customer reviews

Rating 4.4 out of 5 stars with 548 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and speed of the SURFboard DOCSIS 3.1 Cable Modem, noting its ease of use and simple setup. Many feel it's a great modem for the price and appreciate its ability to connect multiple devices. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 548 reviews
  • Rated 5 out of 5 stars

    Home unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful. Finally internet at all times. No more waiting

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the cable guy came to do my WiFi-cable-phone bundle installation, he was very impressed with the quality of this modem and said it was a great choice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple out of the box hook up, easy to fallow instructions if I can do it any one can

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently switched to internet telephone and this modem works great. Reasonably priced, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris Modem is easy & simple to setup. Great for gaming. You will need to use a Router with this Modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Voice internet using house land line wiring

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to keep my legacy land line phones wo paying monthly rental to Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far as I can tell this is working well for me. It has advanced things that will help me in the future as well

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works wonderfully with comcast. I get all the speed I pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Arris. Their product are great, so far has it given me any problems. I also have their WiFi 6 mesh system and they work great together.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem For Xfinitiy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! It's very impressive and does a great job with internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Increased speed and bets paying rental costs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, increased bandwidth and more upload and download channels.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price. 3.1 doscis and phone all in one. Was able to get it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic as always

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always. Surfboard reigns supreme. Replaced an older model to upgrade. Fantastic quality and reliability. Well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed for my Xfinity triple play. It will save me almost $10 a month

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to modem with phone connection. Easy to install. Ordered online after reviewing many. Brand recommended by cable provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Ok modem if your provider lets it work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the modem was operating normally it was pleasantly fast. About once or twice the modem would freeze up and need to be restarted. After doing some research I discovered some ISPs deliberately mess with the incoming signal that will give your modem an error and lock it up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to use right out of the box for my Comcast Xfinity TV, internet and telephone service. Did not have to call Xfinity to activate device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast and easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works very well. Consistent fast speeds. Wish it had a battery backup though for telephone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great! I am using it with ROG GTAX11000 with 1200MBs speeds. Loving my internet :)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Remote Worker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running multiple gagets at the same time between apps is much faster toggling back and forth with no lag

    I would recommend this to a friend
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