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Customer Ratings & Reviews

Your price for this item is $229.00

Customer reviews

Rating 4.4 out of 5 stars with 545 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the SURFboard DOCSIS 3.1 Cable Modem's ease of use, excellent performance, and straightforward setup process. Many appreciate its compatibility with Xfinity and other providers, along with its reasonable price point. While some wish for built-in WiFi, the modem's performance is frequently praised. Overall, the positive feedback highlights its value and effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 545 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great with Comcast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STOP paying COMCAST $14/month and get this modem. Fast and easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works just like I wanted it to. Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Does the job at a reasonable price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best choice modem at a reasonable price. No other modem can meet this claim.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    all inclusive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product gives us high speed Internet, and it also connects to a landline.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking to replace rental modem and upgrade speed as well. Needed modem with phone port, which this modem had. Not a lot of modems available with phone port. While this modem has phone port it does not provide WiFi like rental modem did, so I had to also purchase WiFi unit as well. Overall I have been pleased,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was easy to install. Love the ease of the installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work for me as I needed the routing function. It is really a dumb modem. It does what it says it will do. It was me that put it in the wrong job. However I replaced it with a less expensive Motorola and the network was 100% faster throughput with all testing apps

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works Well, Need Carrier Support for Setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even new out of the I still had to spend 2 hours on the phone with Xfinity and Arris support to get it to work. They told me in the end that the firmware was corrupt and needed to be reloaded.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy to set up with out any special help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It was easy to setup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to setup and also need to active with the Internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works good i have no problems and its fast i get Internet and everyone

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SURFboard solved our internet problems. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Easy Install - Plug & Play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy installation and worked great with Comcast Internet and Phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Great router and easy setup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is fantastic, getting the full gig experience. Easy setup and have never had any system conflicts. Works well for internet and VOIP.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Plays well with comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router that works with Comcast internet and phone. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. No problems. Compatible with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stable modem. Easy to set up and control. Recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement for 3 year old Surfboard Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic voice and internet cable modem without wi-fi or any administrative capabilities. Has two Gig Ethernet ports but the second one only operates at 100 Mbps. First one I bought was defective. It is compatible with Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well........................................

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good signal all over the house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more buffering or connection issues but you have to have a router.

    I would recommend this to a friend