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Customer Ratings & Reviews

Your price for this item is $229.00

Customer reviews

Rating 4.4 out of 5 stars with 545 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the SURFboard DOCSIS 3.1 Cable Modem's ease of use, excellent performance, and straightforward setup process. Many appreciate its compatibility with Xfinity and other providers, along with its reasonable price point. While some wish for built-in WiFi, the modem's performance is frequently praised. Overall, the positive feedback highlights its value and effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 545 reviews
  • Rated 5 out of 5 stars

    Modem update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update from our old modem. We needed to update our modem speed with all the technology in the house this was a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Moden, no longer renting from Cable company. It will pay for itself. Added Erro Mesh Extenders to push throughout the house which is 2700 square feet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New cable modem with voice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as expected and doesn’t require an xfinity rental fee

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Switching to roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy to install as we thought. Need to spend time on the phone with the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Xfinity voice + cable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Xfinity in SoFlo for voice/phone and cable connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    paymor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my laptop wouldn't connect via wifi so i had to use ehernet cable.otherwise everything else was fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need a separate router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not realize it does not have router included.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Setup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale and super happy. Future proofed my modem for years to come.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Good fast modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t understand why these modems have to be rebooted often after freezing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oley

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully! Highly recommending if you are looking to owning your own cable modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and no more rental fees from Optimum!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small with big Power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product works great it's compact and i like it doesn't take up much room at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and glad that my Xfinity bill will be going down !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more modem rental fees

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little pricey but the best decision I’ve ever made. Slowly cutting out all the equipment rentals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install right out of the box. No more cable modem equipment rental fees and good 2 year warranty. Should have bought this years ago.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No WiFi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great item if you do not need WiFi. I returned because of this reason.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unsatisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is acceptable, not as good as I was told when I bought it to replace another that was 1year and 2 days old. I needed internet for kids schooling. I received no help from netgear or geek squad, after I was told to leave original netgear device and they would handle it. I was then told to come pick it up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price for This Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems yet. Replaced the Comcast modem with this because of constant issues with internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some difficulty with setup and needed help from comcast. The modem is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INSTILLATION SUPER, GEEK SQUAD BEYOND AMAZING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was Beyond Wonderful. Neede to come numerous times, and they have become Family! ❤️ Them Kervin Thomas & Phil ?

    I would recommend this to a friend