Customer Ratings & Reviews

Great update from our old modem. We needed to update our modem speed with all the technology in the house this was a great purchase.

Purchased this Moden, no longer renting from Cable company. It will pay for itself. Added Erro Mesh Extenders to push throughout the house which is 2700 square feet

I wanted to upgrade my Netgear 500V modem that I have had in place for several years. It was functioning okay but I wanted to get a newer more advanced internet voice modem they would allow me to get the higher speed that my Comcast plan provides. From everything I read about the Arris Modem it should have taken me no more than 15 minutes to get it operating. I first tried online through my Xfinity account. After entering all the information, I got a message that about 11 minutes that the new modem would be activated. However, in about 11 minutes I got a message that something went wrong at to try again. I tried again but with a similar result and a recommendation that I call a technician. However, since I knew that I already ha functioning older modem that the issue was trying to activate the new modem. I then called Comcast. After 45 minutes on my cell phone, it became clear that the problem was ARRIS Surfboard. Only the power light and one other light ever came on. I then called the ARRIS technical staff as recommended in the information that came with the modem. I was told that if Comcast could not activate it there was nothing that they could do. I then plugged in my old Netgear modem and all the lights came on. However, I had to call Comcast to reactivate my old modem. About 15 minutes later I once again had internet and a landline phone, I then returned the ARRIS to Best Buy on the same day that I purchased it. I wasted a lot of time on trying to get a piece of equipment to function. Maybe it was just my bad luck to get one of what may be a small percentage of Surfboard T25s that can not be activated. Very aggravating experience. I feel lucky that I have internet back thanks to my old reliable modem

Nice to ditch the monthly rental fees for the Comcast modem. Paired with a mesh Wi-Fi system. Much better Wi-Fi coverage

Acquired this modern due to issues with my Netgear modern. Phone calls are now clear again.

Not as easy to install as we thought. Need to spend time on the phone with the manufacturer.

my laptop wouldn't connect via wifi so i had to use ehernet cable.otherwise everything else was fine

I did not realize it does not have router included.

Got this on sale and super happy. Future proofed my modem for years to come.

I don’t understand why these modems have to be rebooted often after freezing

Working as expected and doesn’t require an xfinity rental fee

Works well with Xfinity in SoFlo for voice/phone and cable connection.

Works wonderfully! Highly recommending if you are looking to owning your own cable modem.

Great device and no more rental fees from Optimum!!!

this product works great it's compact and i like it doesn't take up much room at all.

Easy install right out of the box. No more cable modem equipment rental fees and good 2 year warranty. Should have bought this years ago.

Easy to set up and glad that my Xfinity bill will be going down !

Its a great item if you do not need WiFi. I returned because of this reason.

Little pricey but the best decision I’ve ever made. Slowly cutting out all the equipment rentals

This product is acceptable, not as good as I was told when I bought it to replace another that was 1year and 2 days old. I needed internet for kids schooling. I received no help from netgear or geek squad, after I was told to leave original netgear device and they would handle it. I was then told to come pick it up.