Customer Ratings & Reviews
- Model:
- T25
- |
- SKU:
- 6379635
Customer reviews
Rating 4.4 out of 5 stars with 545 reviews
(545 customer reviews)Rating by feature
- Connection Quality4.6
Rating 4.6 out of 5 stars
- Performance4.6
Rating 4.6 out of 5 stars
- Setup4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers love the SURFboard DOCSIS 3.1 Cable Modem's ease of use, excellent performance, and straightforward setup process. Many appreciate its compatibility with Xfinity and other providers, along with its reasonable price point. While some wish for built-in WiFi, the modem's performance is frequently praised. Overall, the positive feedback highlights its value and effectiveness.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Does NOT have WiFi capability!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for use ONLY if you don't need WiFi because it does not have that capability.
I would recommend this to a friendRated 3 out of 5 stars
still not 100% sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but has needed 2 restarts since installed. i don't know if it was a modem or internet provider issue.
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Worked fine for 2 days but then failed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did well for two days but then failed. I thought it was the new router and exchanged that, but still problems. We changed the port used and that worked for another few days, but that port failed also. Returning.
No, I would not recommend this to a friend Rated 1 out of 5 stars
disconnects daily
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit disconnects daily, Arris tech support couldn't fix the problem, I returned the unit to store and got a refund, I hooked my old Netgear cm500 and it is now working fine, no disconnects. I heard problems with the Intel Puma chipset in these modems, disconnecting is one of them
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because it would not work with my Optimum system. Not recommended for Optimum internet system
No, I would not recommend this to a friend Rated 1 out of 5 stars
Do not buy drops connection often
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a little over one month and it started dropping connection. Spent many days without internet troubleshooting with both Comcast and tech support. Warranty does not provide advanced replacement. This product has known overheating issue yet they still sell this product. This modem is junk with horrible customer service.
No, I would not recommend this to a friendRated 3 out of 5 stars
pricy for the performance level
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to operate okay. But has to be reset often. Not sure it is worth the price tag
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Defective Modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged this modem twice and the phone jacks never worked. Then, I purchased a different model and it’s working fine.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Slow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 2 hours for Xfinity to proviso the new MODEM. We pay for and Xfinity says that we are getting 900MB but a number of speed test show we are getting only 150MB.
No, I would not recommend this to a friendRated 3 out of 5 stars
ARRIS Modem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Internet feels a little slower at times than my old router.
No, I would not recommend this to a friendRated 3 out of 5 stars
On the fence still
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey but needed to not have monthly rental fees.
I would recommend this to a friendRated 2 out of 5 stars
Check the fine print
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay. There aren't many cable with voice modems. I purchased it - set it up - and did look at some of the details on the box it has a number of limitations where you probably are never going to max it out. I returned it to get a Netgear that was much less expensive.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every few days it needs to be reset, looses internet connection & phone won’t work. Would not purchase again. When it does work it works great!!
No, I would not recommend this to a friend Rated 1 out of 5 stars
Bad Modem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be cautious if you buy this modem. I bought one and tried to add in to my account only to find out that the MAC address had already been used in a different state. Took it back to Best Buy and exchanged it for a new one. This one the serial number was used on a different modem. Not sure what ARRIS is doing with their modems but they do not work
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Terrible Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects every ~15 days. I have to restart it. Don’t waste your money.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Hmmmm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this product. Sales associate helped me and suggested this product. Once we got home with it, it didn't not serve our purpose. The associate must have not understood our need or not that up on their products
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
stopped working after 1 week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took forever to get setup with comcast (4hours) then stopped working after a week
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Arris Router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the router. It wasn't compatible with my system
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work with Comcast. Returned for another brand.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Arris great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t answer if it’s a good product. Had to return it, it doesn’t support Wi-Fi. Best Buy employee gave us the wrong advice.
I would recommend this to a friend