Customers often highlight the overall performance and speed of the SURFboard DOCSIS 3.1 Cable Modem, noting its ease of use and simple setup. Many feel it's a great modem for the price and appreciate its ability to connect multiple devices. However, some customers have reported compatibility issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-548 of 548 reviews
Rated 3 out of 5 stars
Never used
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Searched for modem & router with telephone jack. Got this instead. No router. Tried to return. No luck. Product not what I asked for, Best Buy customer service no help.
I would recommend this to a friend
Rated 4 out of 5 stars
Modem set up
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I think all is well with our set up at this time. The experience of set up went very well!
I would recommend this to a friend
Rated 3 out of 5 stars
Arris
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased this item only to find it was still connected to somebody else’s Wi-Fi, so therefore we had to return.
No, I would not recommend this to a friend
Cons mentioned:
Compatibility
Rated 1 out of 5 stars
Defective product
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Broke within one year of purchasing. Just stopped working, lights would not even come on when plugged up. Took 90 minutes to get a replacement from Arris. Had to pay $50 for expedited shipping. Otherwise, I would have been without a cable modem for over a week.
No, I would not recommend this to a friend
Cons mentioned:
Compatibility
Rated 1 out of 5 stars
Stops working every few days
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a truly terrible product. I have had it only a couple of weeks and it has stopped working and needed rebooting three times. I see other reviewers with the same complaint and wish I had read them first. Go with Netgear.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
BAD EXPERIENCE
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this to replace an older router/modem.Followed the directions to set up .Seemed simple enough but wouldn,t work .Called the ARRIS support number . The tech support agents English was so bad we had to hang up.Will not be purchasing an ARRIS product again.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Nothing but issues
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had nothing but internet issues since getting this modem. I have Xfinity gigabit and I have nothing but problems. Consistently talking with a rep at Comcast and being informed that the modem has errors. Not sure what else I can do at this point.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Poor modem compatibility with xfinitty
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Disappointed overall this modem gave me hard time to configure never ever recommend to try this one.
