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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 544 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the SURFboard DOCSIS 3.1 Cable Modem's ease of use, excellent performance, and straightforward setup process. Many appreciate its compatibility with Xfinity and other providers, along with its reasonable price point. While some wish for built-in WiFi, the modem's performance is frequently praised. Overall, the positive feedback highlights its value and effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 544 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Phenomenal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from pulling over 500+ Mbps on my xfinity gigabit plan, to instantly getting over 850+. The thing that was a surprise was how fast every device got just by being connected to the internet. I'm not talking like web pages loading fast, but I mean it felt like a massive Ram boost. Completely changed my PS4 my s20+ galaxy and my Samsung laptop. A+

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Very solid Modem that just works...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem on Xfinity service is fast and very solid!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    performs as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well enough. My old cable modem upped and died on me while my son was in a zoom class. I made an emergency purchase and this does as advertised. It's better than renting a modem from Xfinity (comcast). Easy setup. I like that there are two ethernet ports in the back. No complaints. No frills. Done and done.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Well worth the money for increased speed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an amazing router and modem. And it is definitely faster uploads and downloads for speed. The hardest part was getting it activated through Xfinity!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Does the Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a tech savvy person. I was tired of renting a cable modem so I purchased this when I switched Internet companies. It seems to be working well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster and ready for the next level.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit to replace the Xfinity modem I was renting from them for $15 per month. Cable and phone work great! This is a lot faster than the X1 modem (first version), and it is ready for when they upgrade internet connections in the future. This was $ we’ll spent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always a Netgear buyer. I had a problem with the most recent Netgear CM1200 modem not connecting to the internet. I called the Netgear customer service, and they were of no help, so I purchased this Arris modem and connected with no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works great with Xfinity, do not use with Spectrum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works really well with both the Netgear MESH system and the EEROS MESH system. Please know that this system does not work at all with the SPECTRUM system. I spent many hours trying to connect it to SPECTRUM but it didn't work at all. It works great with Xfinity though.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem with phone jack

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup with Xfinity. Would recommend if someone wants to ditch modem rental and save money

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great throughput!! Phone connection fit perfectly and setup was a breeze when calling in to Xfinity to activate.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Setup with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked as needed, with easy setup with Xfinity tech support. Just be sure to take a picture of the numbers and MAC number on the bottom of the device to assist with the setup and Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfactory! Relatively easy to install and set up, works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very stable wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge improvement over our last, admittedly old cable modem/router. We have noticed a dramatic improvement in wifi speeds and quality of the signal. Very easy to set up and use, we just needed to call our service provider to have them finish the connection on their end.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    great quality modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality modem...superfast...................

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Modem Internet and Voice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Product. Very easy to hook up and was working very well

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is one of the few that works with Xfinity voice and is a modem. Only thing is that the second port out won't work. Had to plug into my router than run the internet port from the router to my desktop for the hardwire.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Makes sense

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can purchase this or rent it from comcast for $15.00 a month. It pays for itself in less that a year. Easy hook up, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working much better than the old pay per month Xfinity modem. Happy to purchase my own.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy install, ethernet/wifi still pending

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, up in 20 minutes. Phone call quality is good. Replaced older modem. Was hoping to attached this modem to both the wifi router and via Ethernet to a desktop computer but this is a bit above my skill level as it needs to be set up at the modem admin level.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has worked as advertised to this point. It was purchased for my elderly mother so that she could have telephone service. It is the same brand device that we use in our home for internet connection, and was recommended by the Best Buy staff member I spoke with. The only issue I have with it is the price. It appears that in order to get voice capability for phone service, an expensive modem for internet service, which is unnecessary in my Mom’s case, is the only choice. This was the least expensive modem with voice capability that I could find. It has worked perfectly so far.

    I would recommend this to a friend
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