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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 10,860 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Easy to use and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well, without issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works well, gives good speed and delivers its expecatations. Indicators are a little brighter, but one can easily put it at a place where the lights dont bother. It runs cool, supports 7-8 devices. Well priced for its use. I used buy online pick up in store option from best buy, best way to shop from best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly for Comcast. No problem setting up at all

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and works great for my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.0 Cable Modem - White

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great in my house. Super fast. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast ,flawless , easy hook up , have not had any problems

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    so far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I decided to up grade my modem I went through 2 other brands. One only lasted 57 days. I went back to this brand since I used an earlier model for 5 plus years and it still works well. I keep it as a back up in case mine fails. Also works well with comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this device. Basically a plug and play. My only annoyance is the colors on the front lights are different than on the manual. I had to call in to confirm if something was wrong and they said they just changed the colors in manufacturing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well; supports our top speeds up to a full gig

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At 400mbs plus, its the best stand alone modem. Chuck the Spectrum modem/combo and buy your own. This is the best way to maximize your internet service. Then pair it with a wifi 6 router to really get your subscription worth.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That was easy. Got help from a store sales person on which modem to purchase. Brought it home, hooked it up and was wondering how I was going to get the new MAC setup with Comcast when a pop-up window appeared on my laptop. Answered a question or two and I was on the air with the NEW and IMPROVED cable modem. THAT REALLY WAS EASY.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cable modem, simple to set up and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Modem Around!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched most of the new modems on the market when I made this purchased. After asking my brother-in-law’s opinion (works in IT) I wasn’t surprised he recommended this product. Easy set up and it works great! We have had no problems with anything and my gaming experience has enhanced!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice router for small apartment or home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a small apartment or single story house it would be an excellent choice. My home is a two story will finished basement. Sadly it would not cover enough with enough power to work for me. Still a great unit, just had too many restrictions for my application.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old cable modem was beginning to give up problems so we decided to update. Checked with Comcast to see what modems would work. Found this Arris model and haven't had a problem since. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    capable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very capable modem, works with Time warner, very reliable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy guy recommended this product and he was not wrong. So easy to set up - I did it in under a minute. After spending hundreds of dollars to rent a modem from Spectrum - who knew I could just replace with this one. Just remember to ask Spectrum to switch over to the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues till now. Its working fine and giving required speed. Its a good product in this price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Easy setup and super fast speeds with my router.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play no hassle. Im supposed to end there but i need 30 more characters for this review.

    I would recommend this to a friend
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