Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 10,856 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy guy recommended this product and he was not wrong. So easy to set up - I did it in under a minute. After spending hundreds of dollars to rent a modem from Spectrum - who knew I could just replace with this one. Just remember to ask Spectrum to switch over to the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and works great for my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly for Comcast. No problem setting up at all

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.0 Cable Modem - White

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great in my house. Super fast. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is plugged in along side and eero mesh net work and it works very well for a couple years almost at this point. I am very happy with this product and my Internet has improved greatly overall with 40 devices in the network at home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Solid

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well; supports our top speeds up to a full gig

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast ,flawless , easy hook up , have not had any problems

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues till now. Its working fine and giving required speed. Its a good product in this price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands-down a very powerful and great modem. I purchased one after a helpful agent at the store recommend purchasing my own which would end up sending saving me money for renting the equipment for my cable provider. It works great and very strong to run my devices through.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That was easy. Got help from a store sales person on which modem to purchase. Brought it home, hooked it up and was wondering how I was going to get the new MAC setup with Comcast when a pop-up window appeared on my laptop. Answered a question or two and I was on the air with the NEW and IMPROVED cable modem. THAT REALLY WAS EASY.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Great Cable Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cable modem, simple to set up and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Cheapest Fast Cable Modem I Could Find

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem appears to work just fine (so far) with xFinity (Comcast), and was no problem to set up. The speed seems to be sufficient for my use. Note that I marked that I would not recommend this to a friend, since I can't leave it blank. This is my default selection for everything (especially when forced), unless it absolutely blows me out of the water.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    capable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very capable modem, works with Time warner, very reliable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast speeds and very simple setup. Great modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable Modem

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance. Hasn't let me down yet 7+ months and still working as intended. No loss of connection, knock on wood. Worked great w/ my spectrum service (was on their compatibility list)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem works great - work at home

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wqrk from home and when my existing Modem and Router gave me issues, I headed to Best Buy to look for a replacement. They had what I needed, and I am happily up and running again!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Setup & No More Rental Fees - Win, Win!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with rented Comcast equipment and technician wouldn't be out for more than a week. I ordered early one morning and it was ready to pick up when the doors opened. Easy installation (minus the two calls I had to make to Comcast to get my account to recognize my new equipment).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Easy setup and super fast speeds with my router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spectrum internet 400down/25 up .With the router that I have hardwired speeds are at 475 down and 25up. My. Box one s it was clocked at 600 down and 25 up hardwired. In all i recommend this modem just purchase a good router and you should be good to go

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Cable Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when upgrading to 40/400 mbps on Suddenlink. Performance is as expected at 40/400 or above. I can still use this modem if I upgrade above this speed. I had to change some of my old cables, even though they were CAT 5e. Some worked, some did not.

    I would recommend this to a friend
Sponsored