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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 10,856 reviews
  • Rated 5 out of 5 stars

    Got my speed that I pay for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial review The reason for this purchase was that I was paying for 600 for xfinity and was barely getting it with my old modem. After installing this modem I instantly got 600+ on wired connection and 400 wireless. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice deal works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. Quit paying to rent one If you are you are getting robbed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New ARRIS Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new modem to accommodate increased ISP internet speed. This modem was acceptable to Spectrum. Had owned an earlier ARRIS modem model and it worked fine. This one works great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Stable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a previous ARRIS model and just like before am pleased with the stability of the product. No problems. Never needed a warranty on the other one and in fact, only reason I'm not using the other one is I sold it after disconnecting service with Comcast. Porduct kept its value too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    really fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this modem is really fast. it works well with wow internet straight out of the box. it get me me full 500mb speed easily and should last a while since it is able to pull in well over 1gb internet speed. when paired with my linksy router it keeps the internet speed and doesn't drop at all

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works as advertised and it was easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem! Fast and secure! Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was purchased to replace an all in one modem/router. I was having issues with pages loading slowly and security breaches. So I decided to not buy another all in one and split up my modem & router, ans the results have been extraordinary! No more slow loading pages and I feel very secure now!! Love this product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Blazing fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blazing fast modem. Seamless, easy install w/Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet is now much faster and way more reliable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to install and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have purchased the cable modem years ago versus renting one. The internet speed seems much faster with no lag time compared the rented modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fixed problem with Comcast connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace SB6141. Had connection problems where I had to reboot my modem daily. Internet was working only few hours after rebooting then timed out. Called Comcast multiple times but problems continued. With this upgraded modem connection problem is fixed and get better download speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works well with my Comcast cable provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with fast service...love this modem....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought modem after my old modem suddenly died/crashed. After reading all the reviews at first i was skeptical but immediately we saw a big difference in the home network. My son even told us that he likes the new connectivity. Definitely recommend product to any

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had any problems with this modem. Allows me to get speeds a bit higher than what I am supposed to be paying for from my ISP. Paired with a good router this can be a great modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Trusted the Best Buy tech and haven't regretted it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea what I needed, I only knew I wanted better than what the cable company rents. After explaining what I wanted to the Best Buy tech he recommended this modem. I don't know the specs, all I know is we are now happy with our internet speed so it's doing its job. I haven't regretted the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bob

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the modem for about a month and it's working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far, so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No trouble so far. I got this modem to kind of future-proof myself for the foreseeable future. It has no trouble keeping up with my ISP's paltry 200Mb down / 10Mb up plan. Perhaps it would struggle if there was more competition to offer faster data speeds where I live, but as it is, this modem serves its purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Heck of a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy my own equipment instead of renting the cable company's garbage. Man I couldn't be happier. Super fast and stable modem. I'm getting 63megs down over a wireless connection on a basic cable internet package. Kudos to the Best Buy associate who helped me pick out my new equipment. He was very helpful.

    I would recommend this to a friend
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