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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting ready to upgrade to the 3.1, but this has been a great modem. We will be giving my mom this modem and our Linksys router so that she can switch internet provider and not have a monthly rental fee from equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Very Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and it is very fast. The signal is strong and covers my house easily

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid performer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance,set up for a friend about 1.5 urs ago, no complaints and he would have let me know as I am his tech support

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a pleasure to watch an movie without losing connection. The cable company was trying to get me to upgrade my internet but I purchased this instead and it fixed the issues I was having. Works great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saved the weekend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous router failed and I was able to get this purchased and set up in a hurry,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A worthwhile speed boost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good purchase. Of course I had to call Comcast to set it up, but once operational, this modem alone increased my internet speed from ~150 mbps to ~350 mbps! Same internet plan. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. The old one finally gave up the ghost so we just purchased a new one until we get fiber.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    TechStuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick set-up. Fast internet speed. Sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    ISP dependent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has known firmware issues with latency and packet loss. My ISP (W.O.W) has released a new firmware version that has mostly resolved the issues, at least for my uses. I get a consistent 550mbps down and 50mbps up and it's been stable for over a month without needing to be restarted. An affordable solution for those seeking 500+Mbps speeds until Docsis 3.1 hardware is available to consumers.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    GreaT product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and as intended. Bought this to stop Renting the one from the internet company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A great upgrade over Spectrum's cable modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced my ISP's piece of junk. It gives me all the throughput I can throw at it and it is very reliable in terms of up-time. I rarely have to restart it and usually only because I'm resetting my whole network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great! No real troubles with the connection!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem I have owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the fastest modems on the market. Works great and improved my internet, but if you don't require speeds good enough for gaming, I would suggest a cheaper version of Arris. I didn't really need one this fast but it was on sale for just a little more then the next one down.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! I switched to this and a Netgear Nighthawk router after using an Arris combo modem/router for quite some time. The difference after splitting them is remarkable. Great service all over the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'll get the speed you were looking for. Stays Connected. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Simple, Cheap, Effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this with a Nighthawk router and things have been running flawlessly in my household. This modem doesn't have many bells and whistles, but that's okay because they're there on the router. Perfect modem for my set up and broadband speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect…works perfect and love the size as it doesn’t take up much room.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    1Gbps Promissed/Delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If my ISP would allow this modem, I would be a happy camper. But this modem did what it was supposed to do. It delivered faster internet speeds that crossed the 200Mbps mark. This modem does not, however, support some ISP gigabit service, including WOW!. Check your ISP before purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    ARRIS - SURFboard 32 x 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem with a small footprint, take up little space, easy yto setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Fast up to date modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine was at it's end. So far so good. Much faster and more reliable than old one.

    I would recommend this to a friend
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