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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 10,857 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the order process was fast and easy! Once i arrived at the store i called the number to let the staff know i was there and they were fast to bring me my items. Would shop here again

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade from the junk that internet providers rent to people, and no more rental fees.Internet speeds are much faster, and when paired with a quality router WiFi speed and range are greatly increased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yes it worked with my Comcast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works with Comcast. You have to have the filter that Comcast provides - the incoming coax connects to the filter then the other end of the filter connects to the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem seems to do a good job for the price. Replaced a Comcast modem/router with this one. Easy setup. Service seems slow at times. But I’m blaming most of that on the signal coming into the modem. Even though It’s smaller and it looks like it’s made cheaper than the previous one, it seems to be of very good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice Pick Up in Speed from My Previous Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled with this device. I really was unsure if buying a new modem would do anything. I can tell you it truly did related to speed. I have 200 meg service from Comcast but was only seeing about 125 down. Now I am seeing 235M (Smokin' - at least compared to before).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old Arris Surfboard which was 10 years old to this new SB6190 and so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Arris Modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine. I am getting 230 mbs download speed from Spectrum while paying for 200 mbs so I think the modem is fine. Easy to hook up. I would suggest upgrading your Ethernet cabling to Cat6 if you’re using older cabling. I was getting 170-180 mbs with older cat5 cables.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product easy setup work fast and strong signal

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking to avoid the Comcast modem rental fees, this thing will end up paying for itself in the long run. Dropping a chunk of change on a good modem means you can keep the modem for a few years without upgrading and at the end of the first year, it's basically paid for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    No complaints!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great! Happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Works good and it's reliable and speed is alright.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly after sharing ID with cable company. Increased speed from 50Mbps to 200Mbps because old model couldn't bond as many channels as cable company was providing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Great product! Very happy with this purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an updated modem. This one works great! Speed and look are perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, works great-faster than my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Effective, affordable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, works as advertised and doesn't break the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Work Great, Better than Rated Speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Asus modem seemed to have an issue with the ethernet port. This modem solved my problem, and I get over the rated speed regularly. I have had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only negative is that the included flyer said that the light would be blue or green and it was actually white. Didn't seem to matter. Worked with Xfinity. I didn't have any computer with an ethernet port, but that didn't stop me from configuring using an iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Drop the leased modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended in store by staff. I took it home and had it running with little effort. Comcast figured it out just by me connecting while logged in. I didn't need help from comcast. I like that the Xfinity wifi is no longer showing as available from my house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play! Just had to call spectrum to update my Mac ID, then just plugged back in my router and was done! I know spectrum would give me a modem for free, but their equipment is junk... now I have no issues getting my max download and upload speeds

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! This brand has never failed me. I'll buy this brand.

    I would recommend this to a friend
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