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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 10,857 reviews
  • Rated 5 out of 5 stars

    No need to purchase providers modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase For myself (comcast) and one as a gift (optimum) no problems great product. Do not rent the provider's modem his this is an affordable way affordable way recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the basic Arris modem provided by my cable company, and has improved performance over the old basic model. My tech that helps me keep my relics up and running said that this was one of the better modems on the market. So far so good. Thanks Best Buy and Arris.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Big difference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have noticed a big difference in this modem vs. the Comcast one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great in a house full of gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My household constantly has at least 4 teenagers playing on multiple Xbox consoles at any given time. This modem never breaks a sweat and handles the demands of gaming and streaming movies with ease. While it's a bit more expensive than I'do like it to be, I'd buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is very good and well worth the price. Very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good and fast but lights are BRIGHT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a cable modem and seems to be quote fast, a lot faster than the old Comcast one I was using. However, if you put this anywhere that light is going to be an issue (like a bedroom) be aware that the LED lights on it are ABSURDLY bright. I have to throw a shirt over it every night and while the shirt is briefly nice and warm when I put it on, it's not optimal.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Much needed upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because my ISP modem was no longer compatible with their new system. Setup was easy. I plugged it in power cable, hooked up the coax cable, and called the ISP to give them the MAC address. Once all that was done I was up and running within 5-10 min.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product, easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly with Cox (I have the 150Mbps plan). You don’t really need DOCSIS 3.1 to work for a low-bandwidth plan like me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to replace my cable companies 2 in 1 box. Once I realized I had to call the cable company to switch the accout from there box to my new box, everything has worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth it the money I pay for.good quality connections.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My Old Motorola Surfboard Died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 1/2 years my old Surfboard (they were labeled from Motorola then, now it's called Arris). I bought this to replace it. While I was at it, I replaced the switch and bought some Cat 6 cables as well. WOW! I'm speedtesting downloads almost 30% faster! (I'm on Cox).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Overall Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is perfect for what I needed. I provides fast speed and is easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fantastic! I subscribe to my service for up to 25mbps. Since installing I have had nothing less than 40mbps and have maxed out around 70mbps! For those looking to upgrade, remember this, it's always better to purchase your modem and router separately.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Simple set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this when our old cable modem went out. I took advantage of a cable internet offer our company had going and this was the modem they recommended. It was easy to set up and works well. No problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Docsis 3.0 with 32x8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all modems are the same right? ...WRONG. New innovative ways of delivering packets through a wire are why internet speeds get faster. I was getting 75mps on my old Netgear. I am getting 180mps with this. Only chose this brand because it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy with my ARRIS moden

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really was not sure what modem to purchase. Went with this one and am happy. Great connection, Great speeds, and the price was very good. My son has the same brand (different model) and is very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up and great connection. Has improved our internet experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great companion to my Airport Extreme base statiin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap, easy. Just remember to hard reset your base station

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice Replacement for rented hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 400mg down connection and around 25 wireless devices connected to my google mesh network and a network switch with multiple wired connections. This modem made my internet more efficient and actually fixed an issue that my ISP wouldn't even fix.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly described! Great price. Great customer service.

    I would recommend this to a friend
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