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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10856 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 10,856 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great companion to my Airport Extreme base statiin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap, easy. Just remember to hard reset your base station

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up and great connection. Has improved our internet experience.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice Replacement for rented hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 400mg down connection and around 25 wireless devices connected to my google mesh network and a network switch with multiple wired connections. This modem made my internet more efficient and actually fixed an issue that my ISP wouldn't even fix.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great little router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Dropped my Xfinity bill by $15 per month and got rid of the annoying Xfinity control app. This box has been rock solid delivering consistent performance and has needed no maintenance or upkeep.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Adequate Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable service provider updates necessitated the purchase of a new modem. Best Buy staff assited with locating the unit we needed to get up to date and enable the full potential if what we pay for. It's a night and day difference from what we had. Definitely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest modem available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fastest modem readily available. Be aware that not all current cable systems are utilizing all the bonded channels currently, but will likely implement soon to get gigabit speeds over the current cable network. This is the best future-proof modem available right now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this modem because of Spectrum/ Time Warner wouldn't acknowledge our other modem for 100 mbsp...so we got this one to make sure we had no issues. Spectrum/ Time Warner do not make it easy for anyone who doesn't take their products. We beat them with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to stop paying TWC/Spectrum rent for a modem so I purchased the Arris. It was very easy to set up and it works well. I have had it for a few years now and all I need to do is reboot it and my router about once a month and its good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much needed upgrade and glad I did it! Had an older Surfboard for over 5yrs and was very happy with it's dependability. So, choosing another Modem from ARRIS was a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good modem for faster downloads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously used the Arris SB6141 modem which had 8 upload channels. The Arris SB6190 has 32 upload channels. By upgrading to the SB6190 my internet speed increased from 90 MB/sec to 100 MB/sec. I would recommend this modem if you want faster web surfing and downloading.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works great with eero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The supplied cable modem from my provider was old and incompatible with the eero mesh wifi system. There helpful support recommended this cable modem and after a bit of back and forth getting it activated by the internet provider everything has been working flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Owning is better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have actually purchased 2 of these now. One for my brother in law and for ourselves. Very happy with the performance and no need to reboot. Great alternative to paying rent to the cable company. Handles Spectrum's high speed internet just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for my needs!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a bit of research for modems and found this one. It will meet not only my demands for bandwidth, but also my internet providers. Until I really need more than a 1GB connection, this modem should fit the bill. No issues!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for home use with 3 kids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi runs amazingly fast with this modem. All the kids have iPads and smart TVs. Running computers, laptops, video games, and still have no issues. I paired this up with the Eero WiFi Mesh System and have no complaints!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive but worth it if you want fast speed with no lag. Also easy to setup

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this along with the google WiFi. Our speeds increased from 10-12mbps with Comcast (we were paying for 150mbps). We now get 125-150+ all over the house. While running 4+ TV’s on a football Saturday. Using Hulu and other streaming services.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup and just works.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and just works. I did have to call Cox customer service to have it activated. Cox's online activation doesn't recognize modem purchased from retail stores.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super simple to setup and a quick call to the cable company so they can activate my modem. Great, fast, and stable connection so far, and I have no complaints. Great product and highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem for upgrading your home system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this modem to replace the modem that Charter sends for their internet system. It is the basis for my new linksys velop system and it works perfect! I did have to call charter and have them ping it for signal which only took moments and it has been great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works great .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than company ones . I also brought the my own eero6 +Ax3000 and it worjs wonderful together.

    I would recommend this to a friend
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