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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for my needs!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a bit of research for modems and found this one. It will meet not only my demands for bandwidth, but also my internet providers. Until I really need more than a 1GB connection, this modem should fit the bill. No issues!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My speeds have improved dramatically. Much faster than the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for home use with 3 kids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi runs amazingly fast with this modem. All the kids have iPads and smart TVs. Running computers, laptops, video games, and still have no issues. I paired this up with the Eero WiFi Mesh System and have no complaints!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, I have used it for a couple months now and havent had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy with the quality and ease of setup

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the quality and ease of setup. Works great, zero issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems To Work Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about a week on WOW's internet. So far there have not been any issues. The blue lights that are on the front when the unit is plugged in are blinding though. They are so bright, I had to cover them with something to get them to stop making my room blue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smooth internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth internet with wide range. Plug and play installation

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace less than 1 year old Netgear modem. As soon as I changed to Arris I saw dramatic difference! No drop coverage, speed seems faster than my former equivalent. I strongly recommend to buy extended warranty for the benefit is worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent and Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after switching to Cox internet. This modem is compatible with my 100 mbps service and was super easy to set up! I am glad I chose to purchase my own versus rent from Cox, and the ease of using this device solidified my choice!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great SURFboard

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I have been using for a while and no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have a terrible TWC modem/router combo. Changed to this one and it is much faster. Before you expect to get 300mpbs or faster speeds, make sure your computer's wireless adapter is even capable of those speeds. I needed to update mine as well to get over 75mpbs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem. Easy to install. Just make sure you call your Internet provider before you try to use it. You will not get any Internet connection unless you call and register with your company. I had difficulty because I didn't. I almost returned it to the store.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade an old box, this one was easy to set up and seems to be working great.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    EXCELLENT MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT MODEM WORKS PERFECT WITH GOOD SPEED AND UN BEATABLE PRICE FROM BBY

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price, does what it's suppose to.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Not really sure what to say. It's a great price and took over for a problematic spectrum modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I moved to Ballard and set up Comcast internet, but wanted to use our own modem (and not pay a monthly cost for Comcast's). This modem was recommended and has been great so far. No issues and it syncs well with our Comcast connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to connect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to connect with internet. Like the small size.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great workhorse for 4k streaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had our last model for about 5 years and bought this as a replacement. We stream 4k movies and shows with no problems and use up to 5 devices at once. Excellent value for the price. I’ll buy another in about 5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for the price. I replaced a much more expensive modem and this one works better. Haven’t had a single issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, was readily available at our local store.

    I would recommend this to a friend
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