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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem for gaming

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is simply amazing. There is no WiFi paired with it but that’s why I got it. Couple this with google WiFi mesh system and I doubled my download speeds with paying for the extra high bandwidth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, works well mo complaints thus far. Purchased after my other broke of a different brand but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works seamlessly with my Google Mesh Router. Pretty much plug and go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surfing with the Surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a gem. Got rid of the comcast box that didn't work well and replaced it with this...reaches all over the house, even with five people working on computers at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem for internet service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a good modem, but when the cable company came out to install my service they told me that I would need a new modem to receive the speed that I was paying for. So I went out and picked this up. Does everything it is supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Modem for Smart Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently changed many plugs, switches etc to Smart devices and needed a new Modem to handle the upgrades. So far after a couple of months, this one has been flawless. Would highly recommend for such usage.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing Speed, Big Impovement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade to this Modem from my ISP provide Modem and it made a big improvement. I am paying for the max that Cox current offers 300megs and I am consistently averaging 335megs and I also notice a huge improvement on all my 20+ wifi connected devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t rent Suddenlink’s equipment, purchase your own. So far so good, we switched internet providers and I decided to purchase my own equipment. It’s been working without issues. Plus, it was super easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Got me out of monthly rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an Orbi mesh wifi system that required a modem. Selected this one based on good reviews and it was guaranteed to work with wifi/cable provider. Got me out of the monthly rental to the cable company and upgraded our system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up, no issues (yet). Keep in mind if you're buying it that there is only only one ethernet port, so if you want anything hardwired your router will need to have extra ports

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Major Step Up from Previous Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I were tired of issues with streaming. We couldn't even watch videos on our phones without freezing or slow downloads. After finally biting the bullet and buying a new router we had instant improvement and we are now a happy family.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router for high speed connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got service w/XFinity on a 400mb connection and needed a modem that could handle it easily. After reading reviews, I settled on this Arris model. So far, zero dropouts and speed has been constant and consistent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SURF's Up with ARRIS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While getting my CompTIA Certification, I decided to upgrade my cable modem. My research led me to to this modem with 32 downstream channels and 8 upstream channels. It has up to 1.4 Gbps download speed and is my choice for gaming and smart TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard one time charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replace Xfinity cable modem $9.95 a month with this beauty which I paid $90 for and I own it. Great speed even with many wifi devices. And it will pay for itself in 9 months and no more monthly rental charges from xfinity

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this modem for some time and it's both a financial blessing in that we don't have to pay monthly rental payments to Comcast/Xfinity and it works well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have loved the speed of my internet since the upgrade I my data service and purchase of this cable modem. It is the same modem sold by my provider yet I got it for a fraction of the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great, but not what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet was 1gig. The salesman gave me this. Once I got home, I realized this doesn't support 1gig. I needed the 3.1 . I did however use it at one of my other properties and works great and fast!. Didn't regret the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Needed this to boost up to 300 on WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older version of this modem which worked great, however it could not handle the faster internet speeds offered by WOW so I had to upgrade to this one in order to go to the 300mbps speeds. It will handle up to WOWs 500mbps tier. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy a modem to get out paying 10.00 a month to rent one from my Internet provider. The sales person was so helpful explaining the pros and cons of this modem. We purchased about two weeks and I love it. It was very easy to install as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I didn't know it can get this fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my cable and phone and finally left with just internet and no longer need to rent a modem. Best decision I made with getting this modem it was more than fast enough for what I need. When it's time to upgrade I will get the same brand.

    I would recommend this to a friend
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