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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 10,857 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem, no signal confusion .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arris-SURFboard 32 x 8 DOCSIS 3.0 cable modem provides fast downloads of movies I like. Little grandkids can be impatient with downloads. With no built in router, there is no signal confusion. I own it. I don't pay a rental fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is rhe perfect match when you want a full control of tour network, if you are using your own router and access points, this stand alone modem matches with any good brand of network devices. Also you will stop paying monthly rent to your ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up, no issues (yet). Keep in mind if you're buying it that there is only only one ethernet port, so if you want anything hardwired your router will need to have extra ports

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Performs as it should!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new cable modem, and the ARRIS-SURFboard did the trick!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem for gaming

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is simply amazing. There is no WiFi paired with it but that’s why I got it. Couple this with google WiFi mesh system and I doubled my download speeds with paying for the extra high bandwidth.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very pleased with performance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Bought to replace modem that was 9 years old.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Router gave out on me. Called the cable company and ask a tech. what they would recommend. They recommend the Arris 3.1, or the Arris 3.0 Best Buy didn’t have 3.1 in stock. Looked at reviews online. This one had good reviews. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old modem stopped working and Xfinity suggested I purchase another. The modem is faster than the last and hasn't gone down since purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have loved the speed of my internet since the upgrade I my data service and purchase of this cable modem. It is the same modem sold by my provider yet I got it for a fraction of the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got when my absolutely ancient SURFboard modem finally bit the dust (literally 10 minutes before I was supposed to clock in for work, because of course it did). I upgraded my speed once I got it, so I'm uncertain if it was the modem working out newness-caused kinks or my ISP, but I had some drops in internet at first. But I've gone several months now without an issue that isn't ISP related. Very happy with ARRIS as always. Hope this one lasts 7 years like the last one did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS-SURFboard 32x8DOCSIS 3.0 Cable Modem white

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS-SURFboard 32x8DOCSIS 3.0 Cable Modem white Easy to install and use. Great value for price. You will like it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast transfer of data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy the newest technology you can afford. Especially when it is already priced right. It worked and lives up to that which was advertised. It is virtually the same modem offered by the cable providers, but faster and you don't have that monthly rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Modem for Smart Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently changed many plugs, switches etc to Smart devices and needed a new Modem to handle the upgrades. So far after a couple of months, this one has been flawless. Would highly recommend for such usage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Saved me money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been running this for over 5 years and works perfect! Saved me all that rental money from Comcast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent did the job it was supposed to do. would definitely recommend this item

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as intended, Future proof!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tested with Comcast Blast package I achieved 150 Mbps with 16 channels down and 4 up. The good thing is that it supports up to 32 channels down and 8 up for a theoretical 1.4 Gbps. So far no issues and I notice multitasking happens a lot faster with no disconnects.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for TWC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my previous modem that did not support TWC 200Mbps speeds (it topped out at 100). This modem is listed on TWC website as supporting speeds of 200Mbps and I am consistently getting between 220Mpbs and 230Mbps download and 20Mbps upload.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t rent Suddenlink’s equipment, purchase your own. So far so good, we switched internet providers and I decided to purchase my own equipment. It’s been working without issues. Plus, it was super easy to install!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good budget cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the job done. I have Xfinity internet. I had hard reset the modem because it was dropping the signal after install. No problems from there.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router for high speed connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got service w/XFinity on a 400mb connection and needed a modem that could handle it easily. After reading reviews, I settled on this Arris model. So far, zero dropouts and speed has been constant and consistent.

    I would recommend this to a friend