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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very good, but wasn’t the one I needed! But overall it worked nice and properly!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive. Surprisingly quick. Clean goes with any decor.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Magic internet box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I plug it into the wall and it sucks the internet out of thin air into my condo. Who knows where the wizards live that make this possible?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wanting to rent a modem from my provider I purchased this little guy and hooked it right up. A quick call to the ISP and was up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this at the same time as the Google Wifi System. They work great and I have no issues with connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn't my first choice when I went to purchase a modem but went with this one because it was on the shelf. So far I am happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a modem and this works great and most importantly was an easy set up! I just called comcast and it worked out fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed an upgrade and this was it! We weren’t pushed into the most expensive one but we got an outstanding piece of equipment!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Essential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Control costs and get better than your cable companies internet modem. No more rentals. Might require a WiFi addition.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement asap, this one had good reviews. Works as advertised. Have had no problems

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem was easy to setup and is saving me $

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem was easy to setup, love it, and it is saving me $ with Mediacom since I no longer rent their modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Would highly recommend this router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous router was at least 5 years old and this one was a big improvement, works much better. Highly recommend ...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what I need it for. I purchased it for streaming from my FireTV. Much better than my last.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Low Cost Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to pay the rental fees from Comcast so I started looking for a new modem. I just wanted a bare bones modem since I already had an Airport Extreme. It was basically plug and play. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best go Big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This so far was the best modem I've perches. I had no lagg and my wifi works great!!! I heard a lot of good things about it and now a believer...

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly able to install. However Comcast technical support was a nightmare trying to activate the modem. They have agents who know little.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer to buy my own modem to save on "rental" fees from my cable provider. I am happy with this item.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great without any compatibility issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last generation had some compatibility issues. This one upgrades the device and drops the issues. So far I would say it is a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to setup modem. Been using it for month than 2 months and 0 complaints. I have not most signal yet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my internet has gotten faster and better since switching to this modem instead of the one I had from the cable company.

    I would recommend this to a friend
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